Abigail King
Brunswick,OH
Summary
Resourceful Client Services Manager known for high productivity and efficient task completion. Specialize in client relationship management, strategic planning, and problem-solving to enhance customer satisfaction. Excel in communication, leadership, and adaptability, ensuring exceptional service delivery and team collaboration. I love to learn, and am always up to a challenge. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Overview
15
15
years of professional experience
Work History
Manager of Client Services
Portfolio
Strongsville, OH
03.2018 - Current
- I manage the Client Relations Team of 17 people.
- In this position it is critical to have strict organization, attention to detail and prioritization
- I work daily with my teams coaching and training to help them grow within their role.
- Created reports on key performance indicators related to client services activities.
- Implemented quality assurance measures for client services activities.
- Provided guidance to team members on how to handle difficult situations with clients.
- Collaborated with other departments to resolve complex customer issues.
- Assisted in troubleshooting issues related to data transfer or system integration.
- Created test cases for functional testing, regression testing and system integration testing.
Salon Manager
Dino Palmieri Salon
09.2017 - 03.2018
- I am in charge of the oversight of facility operations, ensuring that customers are satisfied, managing employee schedules and performance, as well as working to make sure the salon is profitable
- I work closely with the stylist to coach and motivate to improve performance.
Dealer Processing specialist
National Automotive Experts
03.2013 - 09.2017
- I am in charge of all incoming contracts that are unable to be processed
- I am in charge of contracts that are missing information, missing payment and any contracts that are not marked correctly that would make them unable to be processed
- To obtain this information I will get in contract with the dealership or the agency through an email process
- In this position it is critical to have strict organizational skills and follow up protocols to insure no contract is unprocessed
- In this position I am the Operations Managers secondhand, I would work on commission projects which entails setting up product schedules to process the contracts and pay out the dealership and agents.
Teller
Charter One
10.2012 - 03.2013
- I oversaw all banking transactions which include bill pay, withdrawals, and deposits
- I am also in charge of enhancing the customer experience by making sure I have satisfied the entire customer banking needs
- Selling is an important aspect of this job; this will ensure the customers have the entire line of product that would benefit them
- Another aspect of the job is following up with the customer, thanking them for banking with Charter One and making phone calls and setting appointment for the bankers.
Operations Supervisor
Best Buy
09.2009 - 12.2012
- I oversaw the Front End of the store which includes Customer service and the checkout lanes
- I help my team with any customer issue and concerns and help them find a solution that best meets the customer’s needs
- I am in charge of 10-15 employees; I am make the teams schedules and help them with their development and weekly reviews
- This role also includes opening and closing the store, counting the tills and making the deposit
- In this role I am also the hiring manager which includes calling interview, setting up orientation, and new employee files.
Education
High School Diploma -
Buckeye High School
Medina, OH06.2007
Skills
- Microsoft Word
- Excel
- Problem Resolution
- Excellent Customer Service
- Administration and Reporting
- Adaptability
- Multitasking
- Reliability
Timeline
Manager of Client Services
Portfolio
03.2018 - Current
Salon Manager
Dino Palmieri Salon
09.2017 - 03.2018
Dealer Processing specialist
National Automotive Experts
03.2013 - 09.2017
Teller
Charter One
10.2012 - 03.2013
Operations Supervisor
Best Buy
09.2009 - 12.2012
High School Diploma -
Buckeye High School
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