Sarah Stahl

• Educate potential clients and their families on benefits of home care services.
• Build client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Make reasonable recommendations for care needs and referrals when necessary.
• Maintain excellent professional relationships with clients, families, and referral sources.
• Monitor performance metrics, using data analysis to identify areas of improvement in service delivery and customer experience.
• Conduct quality assurance visits.
• Establish open lines of communication among team members through regular meetings that foster collaboration towards shared goals.
• Maintain client files.

• Oversaw and managed clients from original inquiry to time of services starting
• Created and implemented client care plans
• Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
• Performed home safety assessments, quality assurance visits and evaluations

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing quality of care provided.
• Built strong relationships with clients to deliver emotional support and companionship.
• Recorded status and duties completed in logbooks for management.

• Recruited top talent, assisted with interviewing and training
• Fulfilled all supervisory duties while store manager was away
• Increased revenue by identifying potential upselling opportunities within existing client accounts and providing tailored solutions.
• Drove performance improvements by setting ambitious goals for employees and providing ongoing guidance, coaching, and support throughout their journey towards achieving these objectives.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Assisted clients with activities of daily living
• Maintained safe environment

●Assisted assigned student with daily activities in a classroom setting.

●Implemented designated behavior plans.

●Properly communicated with classroom teacher.