Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Krummrich

Imperial,MO

Summary

Highly adaptable team leader with excellent background of quick and effective performance. Team player dedicated to meeting tight deadlines. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Call Center Customer Service Representative

Cigna Payer Solutions
09.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Call Representative

PrO Unlimited Inc.
09.2021 - 10.2022
  • Recognized and documented complex problems with the members account.
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Answered inbound customer service calls to assist with questions, concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Assembly Operator

Clayton Corporation
10.2020 - 09.2021
  • Assembled whip cream components.
  • Conducted inspections of each valve to be sent to customers.
  • Operated all types of production machinery safely to reduce workplace accidents.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Private Caregiver

Private Agency
03.2020 - 09.2020
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Assisted patients with self-administered medications.
  • Helped maintain self-esteem and general wellness.
  • Supervised daily activities and provided assistance when needed.

Caregiver

Visiting Angels
01.2019 - 03.2020
  • Helped family members plan healthy meals, purchased ingredients and cook meals to provide adequate nutrition for clients wellbeing.
  • Assisted clients with daily living needs, including bathing and personal grooming.
  • Kept household areas clean and well stocked, ran errands, managed laundry and completed weekly grocery shopping.

Food Preparation Worker

Wallis Company
07.2016 - 12.2018
  • Packaged and stored food products following proper handling and preservation methods.
  • Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

Associate of Applied Science - Nursing

Jefferson College
Hillsboro, MO
05.2022

High School Diploma -

Windsor High School
Imperial, MO
05.2018

Skills

  • Attentive to people
  • Process monitoring
  • People skills
  • Care plan assessments
  • Shipment preparation
  • Assembly and production
  • Progress Tracking
  • Organized and dependable

Timeline

Call Center Customer Service Representative

Cigna Payer Solutions
09.2021 - Current

Call Representative

PrO Unlimited Inc.
09.2021 - 10.2022

Assembly Operator

Clayton Corporation
10.2020 - 09.2021

Private Caregiver

Private Agency
03.2020 - 09.2020

Caregiver

Visiting Angels
01.2019 - 03.2020

Food Preparation Worker

Wallis Company
07.2016 - 12.2018

Associate of Applied Science - Nursing

Jefferson College

High School Diploma -

Windsor High School

Similar Profiles

CREATE PROFILE
Emily Krummrich