Stephanie Tucker

• Adhered to company policies to consistently achieve call-time and quality standards.
• Documented and detailed calls and complaints using call center's CRM database.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer account discrepancies and concerns.
• Detailed payment options and explained price, receipt and billing details to customers.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Boosted sales
• Met monthly target goals for commission based salary
• Multi line phone systems
• Call forwarding to accurate department

Maintained 100% accuracy in responding to incoming calls.

Maintained up to date knowledge of product and services.

Handle in store customers with 5 star review satisfaction.

Inspected incoming products and sorted gold and silver.

Tested product for 100% accuracy.

Quoted prices for incoming customer products.

Entered all customer data into company program.

90% accuracy on 5 star reviews

Only employee in a store front setting

Packaged items and put away in safe.

Kept a well maintained and organized clean store

Made all change and bank deposits for store

Communication via computer from supervisor.

Inspected and priced all drop off orders in a timely manner Ready for pick up.

Marketing strategies

Built a Book of business with return customers

Set appointments