Debra Bausch
Rahway,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
44
44
years of professional experience
Work History
O S & D Clerk
SAIA Freight
Newark, NJ
01.2024 - Current
- Handle all Overages,Shortages & Damages for terminal.
- Label and setup freight for movement to final destination.
- Investigate all shortages
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Traced missing material and shipments through customer communications.
- Handle customer service calls.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Inbound Dock Supervisor/Router Operator
New Penn Motor Express
Kearny, NJ
08.2019 - 07.2023
- Assigned all inbound shipments to 25 to 30 city routes for delivery.
- Coordinated all Special, Liftgate, Residential, Oversized deliveries to ensure all service expectations and costs were met.
- Handled New Penn Line Haul operations.
- Oversaw Dock operations working with the loaders and off loaders making sure all strips and loads are done properly.
- Followed safety practices when loading and unloading.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Assessed incoming shipments to detect shortages or damages.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Supervisor Northeast Regional Hub
UPS
Newark, NJ
12.2014 - 05.2019
- Coordinates all Hub and Sort Operations.
- Analyzes volume projections from load forecast plans to ensure adequate staffing.
- Review daily operational reports to manage productivity, performance and service.
- Monitor all safety compliance.
- Monitor Results to ensure compliance with Department of Transportation (DOT), Occupational Safety and Health Administration (OSHA), Along with UPS's Safe Work Methods.
- Assist with internal and external customer needs.
- Collaborate with feeder and dispatch operations to ensure loads for large accounts are sorted according to service agreements.
- Meet with Union Representatives to improve relations and minimize the number of grievances.
- Review training documentation to ensure compliance with UPS regulatory training requirements.
Security Cargo Screener Manager
Schenker Logistics
Newark, NJ
02.2012 - 11.2014
- Manage Schenker TSA Program through live in-person observation.
- Ensure anytime TSA cargo is being screened compliance is in order to help prevent improperly screened air cargo from being tendered to air transportation.
- Ensure TSA cargo screening taking place at the assigned DGF Certified Cargo screening facility.
- Ensure that DGF Screeners adhere to all TSA cargo screening protocols/regulations.
Customer Service Manager
Bax Global / Schenkers
Newark, NJ
11.2006 - 11.2012
- Manage all customer service domestic agents.
- Managed high volume of inbound and outbound customer calls.
- Managed day to day operations, including supervision and assignment delegation for team members.
- Investigated and solved routine, complex for customer issues each day.
- Supervised and trained customer service team members to provide exceptional service to each customer.
- Monitor daily inbound flight to ensure movement of volume.
- Review daily forecasted volume to establish alternative work flows.
- Managed Schenkers cartage agent to ensure on time pickups and deliveries.
- TraIned and evaluated employees to ensure work performance met company standards.
Operations Manager
Emery Worldwide
Newark, NJ
01.1995 - 10.2006
- Manage all transportation for Domestic operations for aircraft and pickup and delivery to ensure all service expectations and costs are met.
- Manage customer service employees.
Agent / Supervisor
Emery Worldwide Airlines
Newark, NJ
08.1980 - 01.1995
- Worked all areas of operations, inbound and outbound.
Education
High School Diploma -
Bayonne High School
Bayonne, NJ06.1978
Skills
- Creative Thinking
- Compliance Standards
- Transportation Management
- Safety Compliance
Timeline
O S & D Clerk
SAIA Freight
01.2024 - Current
Inbound Dock Supervisor/Router Operator
New Penn Motor Express
08.2019 - 07.2023
Supervisor Northeast Regional Hub
UPS
12.2014 - 05.2019
Security Cargo Screener Manager
Schenker Logistics
02.2012 - 11.2014
Customer Service Manager
Bax Global / Schenkers
11.2006 - 11.2012
Operations Manager
Emery Worldwide
01.1995 - 10.2006
Agent / Supervisor
Emery Worldwide Airlines
08.1980 - 01.1995
High School Diploma -
Bayonne High School
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