Rebecca Macias
Santa Teresa,NM
Summary
Adept at enhancing operational efficiency and team collaboration, significantly reduced textbook order errors at Canutillo Independent School District by implementing a robust double-check system. With a background in security and customer service, combined with strong interpersonal skills and Microsoft applications proficiency, showcase the ability to adapt and drive results in diverse environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet any goal.
Overview
15
15
years of professional experience
Work History
District Textbook Clerk/Warehouse Inventory Clerk
Canutillo Independent School District
2023.07 - Current
- Trained new staff members on procedures and protocols, contributing to a high-functioning team environment.
- Reduced errors in textbook orders by implementing a double-check system during the ordering process.
- Maintained a well-organized storage area, resulting in quicker retrieval of textbooks and inventory.
- Served as liaison between academic departments and publishers, facilitating communication regarding updates or changes in required texts.
- Implemented a user-friendly online platform for students to access online Textbooks.
- Organized special events such as book fairs, and engaging the campus community in new textbook adoptions and activities.
- Increased accuracy of inventory records through regular audits and reconciliations.
- Streamlined textbook distribution process for increased efficiency and timely delivery to students.
- Filing and maintaining records
- Assist with maintaining an efficient, safe, and organized district textbook warehouse and book rooms for each campus.
- Perform other duties as assigned.
Bilingual Sales Representative
Spectrum Charter Communications
2022.11 - 2023.06
- Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
- Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
- Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
- Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques.
- Identify and maximize upselling and cross selling sales opportunities.
- Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
- Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.
- Promote and communicate current marketing campaigns and promotions.
- Work with other departments, as necessary, to resolve customer issues.
- Perform other duties as required by supervisor.
Security Officer
Allied Universal Security Services
2021.09 - 2023.05
- Provide customer service to contracted client El Paso Police Department by carrying out safety and security procedures, site-specific policies.
- Acted quickly during emergency situations to reduce opportunity for damage and injury when appropriate.
- Processing detainees at El Paso County Detention Center or at El Paso Police Department precincts.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals to holding cells.
- Conduct regular and random well-being check on detainees.
Correctional Officer
Bernalillo County Metropolitan Detention Center
2009.02 - 2021.01
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Searched building and grounds, living quarters, and work areas for contraband.
- Documented inmate behavior and activities in logbooks.
- Built solid relationships with staff and residents to keep institution safe and secure.
Education
Mass Communications
New Mexico Highlands University
Las Vegas, NM08.1991
Skills
- Effective Communication
- Adaptable and Flexible
- Attention to Detail
- Documentation And Reporting
- Creative Thinking
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Problem-solving aptitude
- Networking abilities
- Professionalism
- Goal-Driven
- Microsoft applications proficiency
- Organizational Skills
- Continuous Improvement
- Reliable and Responsible
- Honest and Dependable
Languages
Spanish
Native or Bilingual
Timeline
District Textbook Clerk/Warehouse Inventory Clerk
Canutillo Independent School District
2023.07 - Current
Bilingual Sales Representative
Spectrum Charter Communications
2022.11 - 2023.06
Security Officer
Allied Universal Security Services
2021.09 - 2023.05
Correctional Officer
Bernalillo County Metropolitan Detention Center
2009.02 - 2021.01
Mass Communications
New Mexico Highlands University
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