Debra Boros
Huntsburg,OH
Summary
Energetic Member Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions. Driven Member Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with 15 years of healthcare experience.
Overview
16
16
years of professional experience
Work History
Member Care Coordinator
Community Care of North Carolina
05.2021 - Current
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Improved patient outlook and daily living through compassionate care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Led and motivated 40 employees through supervision, training and coaching on duties and daily operational activities.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
COVID-19 Response Frontline Case Investigator
CCTC
09.2020 - 05.2021
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
- Furnished case patients with contact information outlined in North Carolina protocol for local health department to support contact tracing.
- Maintained contact with Contact Tracers and assigned Case Investigators to receive assignments and meet health department needs.
- Answered calls and interacted with community members to provide information on advocacy services.
- Received processed and tracked patient documentation with speed and accuracy.
- Delivered healthy living and disease management information to specific population groups.
- Created and oversaw training courses focused on team and community education.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Phlebotomy Technician
LabCorp
09.2015 - 08.2020
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Interviewed patients and documented details to update and file paperwork.
- Verified collection orders and communicated discrepancies to nurses.
- Conducted various blood tests and updated results into paper and electronic charts.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
- Interacted with patients to gather and record data prior to blood draws.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Observed patient for unsual reactions or events to take appropriate action under established guidelines.
- Prepared and packaged specimens for courier transport.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Identified patients using proper procedures prior to specimen collection.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Processed client payments and collected appropriate billing information.
- Transported specimens following established protocol for temperature and light.
Laboratory Technologist
University Hospitals of Cleveland
02.2009 - 08.2015
- Completed routine sample processing, validations and reagent QC runs.
- Evaluated and assessed lab equipment to resolve malfunctions and restore functionality.
- Identified and reported issues affecting test performance.
- Received specimens and reviewed for quality, labeling and accessioning,
- Promoted and enforced compliance with regulatory agencies.
- Applied established policies and procedures to performed assays of biological specimens.
- Evaluated test system performance and corrected issues to address underperformance.
- Maintained and calibrated lab instruments and equipment to streamline use.
- Recorded, reported and posted specimen results in company software.
- Managed departmental inventory and supply ordering.
- Processed hematology and chemistry samples.
- Supervised supplies in inventory and notified supervisor of low stock levels.
- Employed scientific methods to promote quality of collected samples and stored specimens.
- Supplied quality control data for regulatory submissions to support corrective actions.
- Developed exemplary rapport with personnel and patients by demonstrating compassion and scientific expertise.
- Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
Education
Associate of Science - Health Sciences
Lakeland Community College
Willoughby, OH12.2007
Skills
- Progress Monitoring
- Multidisciplinary Team Collaboration
- Employee Work Scheduling
- Critical Thinking
- Operational Records Maintenance
- Verbal and Written Communication
- Employee Supervision
- Decision Making
- Service Utilization Improvements
- Employee Performance Evaluations
- Time Management
- Multitasking and Organization
- Records Maintenance
- Compassionate Client Care
- Knowledge of State Regulations
- Records Management
- Care Plan Management
- Problem-Solving
- Calm Under Pressure
- COVID-19 Safety Policies
Education and Training
other
Timeline
Member Care Coordinator
Community Care of North Carolina
05.2021 - Current
COVID-19 Response Frontline Case Investigator
CCTC
09.2020 - 05.2021
Phlebotomy Technician
LabCorp
09.2015 - 08.2020
Laboratory Technologist
University Hospitals of Cleveland
02.2009 - 08.2015
Associate of Science - Health Sciences
Lakeland Community College
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