Debra Bryant
Hot Springs,AR
Summary
I have been employed with Walmart for 32 years, and in that time I have held many different roles. I have been a Invoice Associate, Cash Office Associate, Customer Service Manager, Layaway Manager, Receiving Clerk, Claims Associate, Service Desk Associate, and many more. I have had the privilege of know both the customer side and the merchandising side of the company. I am exceptionally talented in customer relations along able to build a working relationship with fellow associates and vendors. I have adapted over the years to the companies technological advances on both merchandising, cash handling, financial services, researching and customer relations. And by doing this, I have been able to also train other associates, including supervisors, how to excel in each area of the business in which I have trained them. I can type proficiently at 40-50 words per minute. I do know some excel and am a fast learner. I am proficient in 10 key.
While I was at the Hot Springs Village Walmart, I was in charge of the donations, grants, involved with Arkansas Children's Hospital fundraising, and Community Involvement.
Overview
32
32
years of professional experience
Work History
Service Desk Associate/Cash Office Clerk
Walmart
Hot Springs, AR
02.2020 - Current
- Enhanced customer satisfaction by providing timely and accurate assistance with service desk inquiries.
- Provided exceptional customer service through active listening, empathy, and clear communication skills.
- Trained new Service Desk Associates on company policies, procedures, and best practices for delivering top-notch support.
- Identified recurring issues and patterns through thorough analysis of service desk tickets leading to proactive solutions implemented across the wider organization.
- Engaged in user support interactions via telephone, chat and email platforms.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Run daily reports for Accounting office
- Process checks and cash deposits
- Research long and shorts on registers/operators to determine opportunities for improvements.
- Issue RAA if operator error has been found.
- Process Bank Activity Log to verify that we have received credit for all deposits.
- Process Lottery reports to verify that associates have processed lottery correctly.
- Reteach associate if Lottery mistake has been made.
- Verify that there is not any glitches in lottery system and if so, contact Lottery Team at Home Office.
- Stay in contact with Home Office on any issues with registers, Financial Service, Software issues through opening tickets.
Receiving Clerk/Claims
Walmart
Hot Springs, AR
04.2017 - 02.2020
- Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
- Expedited processing times by swiftly unloading trucks and properly staging products for inspection.
- Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
- Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
- Unloaded pallets and deliveries and organized products in warehouse.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Regularly reviewed invoices and double-checked orders.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Work closely with vendors to accurately check in merchandise and pick up credits.
- Do audits on merchandise when receiving periodically.
- Kept paperwork in secure area and match daily, weekly, and monthly.
- Verified any discrepancies and researched to file claim or reimburse vendor.
- Pull deleted items for claims in a timely manner and schedule for carrier pickup.
- Get maximum credit on claims returned by customers.
- If no credit can be gotten but item can be marked down for resale, I did so.
- Handled hazardous material per OSHA regulations.
- Kept paperwork in secure location.
- Collaborated with other departments to address any issues or concerns regarding incoming shipments promptly.
- Boosted customer satisfaction by diligently inspecting all received merchandise for damages or defects before distribution.
Receiving Clerk/Claims
Sam's Club
Hot Springs, AR
11.2011 - 04.2017
- Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
- Streamlined the receiving process for improved efficiency and time management in the workplace.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
- Expedited processing times by swiftly unloading trucks and properly staging products for inspection.
- Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
- Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Unloaded pallets and deliveries and organized products in warehouse.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Regularly reviewed invoices and double-checked orders.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Sorted and delivered materials to different work areas and staff.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Schedule deliveries
- Work with vendors in checking in merchandise
- Do periodic audits on boxes received.
- Unload trucks in a timely manner.
- Pull merchandise that is due for returns to vendor/return center in a timely manner.
- Contact carriers to pick up returns
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Process customer return claims. Send back to return center when possible
- If merchandise not able to be returned and not able to sell at full price, but able to sell at reduced price. Marked down for sell.
- Followed OSHA regulations.
Invoice Clerk
Walmart
Hot Springs Village, AR
08.2005 - 11.2011
- Improved invoice processing efficiency by implementing an organized filing system and streamlining data entry tasks.
- Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.
- Reduced errors in billing statements by conducting regular audits of client accounts and meticulously verifying all charges.
- Managed invoicing and payment processing operations.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Processed invoices and payments in line with company policies and procedures.
- Handled accounts payable activities to facilitate accurate payment of bills and expenses.
- Compiled and submitted weekly and monthly reports to management for review.
- Investigated and resolved invoicing discrepancies to maintain good vendor relations.
- Developed and maintained relationships with vendors to get prompt payments.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Used data entry skills to accurately document and input statements.
- Monitored outstanding invoices and performed collections duties.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Generated monthly billing and posting reports for management review.
- Created improved filing system to maintain secure client data.
- Reconciled accounts receivable to general ledger.
- Processed vendor and supplier payments on weekly basis.
- Audited and corrected billing and posting documents for accuracy.
Receiving Clerk/Claims
Walmart
Hot Springs Village, AR
08.2004 - 08.2005
- Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
- Streamlined the receiving process for improved efficiency and time management in the workplace.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
- Increased warehouse productivity by training new staff members on Receiving Clerk duties and best practices.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
- Expedited processing times by swiftly unloading trucks and properly staging products for inspection.
- Boosted customer satisfaction by diligently inspecting all received merchandise for damages or defects before distribution.
- Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
- Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Facilitated effective communication between warehouse staff through regular team meetings focused on addressing potential challenges or areas for improvement in the receiving process.
- Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
- Unloaded pallets and deliveries and organized products in warehouse.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Regularly reviewed invoices and double-checked orders.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Matched paperwork daily and turned into Invoice Clerk.
Customer Service Manager/Cash Office
Walmart
Hot Springs, AR
10.1991 - 08.2004
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and corrected customer concerns to promote company loyalty.
- Generated customer satisfaction surveys to analyze results into action plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- I did cash pickups and complete register close outs including cash, checks, credit cards, etc.
- Encoded checks
- Entered cash, checks, credit cards, coupons into system to get an accurate count of each register that was picked up or closed out for the day. And finished with doing deposits on each pickup.
- Research long and shorts on each register/operator to determine where the opportunity for improvement could be found.
- During this time frame I also worked in other areas of the store: Health and Beauty Aids, Layaway Manager, and Price Change Coordinator in Grocery.
Education
High School Diploma -
Hot Springs World Class High School
Hot Springs, ARSkills
- Empathy and Patience
- Active Listening
- Hardware Knowledge
- Continuous Learning
- Problem Solving
- Attention to Detail
- Training and Mentoring
- Customer Service Orientation
- Stress Management
- Excellent Communication
- Time Management
- Guest Relations
- Decision Making
- Automated Telephone Systems
- Information Protection
- Customer Service
- Cash Handling
- Record Preparation
- Problem-Solving Skills
- Clerical Duties
- File Management
- Listening Skills
- Document and Records Management
- Calm and Professional Under Pressure
- Complaint Investigation
- Filing
- Deposits
- Research
- Troubleshooting Register issues
- Team Collaboration
Decal, cup and vinyl shirt making
I got my silhouette machine about 2 years ago just as a hobby. I have done shirts for myself, family, and friends. Since then, I have gotten pretty good at making the vinyl products, that people have purchased the items for me to make items for them. This is something I love to do in my spare time and give as gifts.
Timeline
Service Desk Associate/Cash Office Clerk
Walmart
02.2020 - Current
Receiving Clerk/Claims
Walmart
04.2017 - 02.2020
Receiving Clerk/Claims
Sam's Club
11.2011 - 04.2017
Invoice Clerk
Walmart
08.2005 - 11.2011
Receiving Clerk/Claims
Walmart
08.2004 - 08.2005
Customer Service Manager/Cash Office
Walmart
10.1991 - 08.2004
High School Diploma -
Hot Springs World Class High School