Debra J Cassaday
Fort Wayne,IN
Summary
Professional driver with strong expertise in safe and efficient transportation. Skilled in route planning, vehicle maintenance, and customer service. Strong focus on teamwork and adaptability, ensuring reliable and flexible support for changing needs. Known for punctuality, dependability, and excellent communication skills.
Overview
42
42
years of professional experience
Work History
Shuttle Driver/Greeter
Progressive Parking Solutions
11.2017 - 10.2023
- Operate a 14-passenger shuttle between parking lots and various entrances to get PRMC employees to and from work in a timely manner
- Stationed at various information desks inside PRMC, check-in outpatient surgical patients as they arrive, manage information for patients in ICU, NICU and Pediatrics, and manage visitors to patients in ICU, NICU, Pediatrics and Supportive Care (Hospice)
Analyst, Quality Assurance Software Testing
Lincoln Financial
04.2012 - 06.2017
- Document, test and provide technical sign-off for Fast Tracks, Trackers and Rescues that impact Ft Wayne Vantage NBU (New Business Unit)
- Assist in the development and wring of business requirements, create user acceptance testing (UAT) scripts, develop and execute UAT plan, and ensure proper organizational readiness within stated timeframes
Senior Business Systems Analyst
Lincoln Financial Group
06.1998 - 03.2012
- Recruited to join the new team being established to build a front-end processing system to replace the then-current APS system
- Because of my background in underwriting and issuing new annuity applications, I was put on the Vantage New Business team and thus began my testing career
- I developed Vantage New Business requirements, wrote scripts, tested, documented defects, retested, signed off defects, signed off requirements, validated implementation of new code, provided production support
- I was also responsible for training Vantage NBU to the business trainers, who trained the end-users before roll-out of new Vantage code
- Assist in the development and wring of business requirements, create user acceptance testing (UAT) scripts, develop and execute UAT plan, and ensure proper organizational readiness within stated timeframes
- Provide production support for Ft
- Wayne Vantage NBU and Sales Delivery Front End resources to ensure processing to be completed within service guidelines
Business Process Consultant
Lincoln Financial Group
06.1992 - 05.1998
- Underwrite and issue new annuity contracts and process 1035 exchanges within defined standards of me and service
- Communicate with producers, clients, and other carriers to ensure proper transfer/rollover of funds according to current tax code
Claims Examiner
Lincoln Financial Group
01.1987 - 06.1992
- Process medical claims according to specifications detailed in plan summaries for different employers
- Communicate with insureds, plan administrators and providers to help them better understand the benefits provided by the plans
Assistant Manager
Azar's Family Restaurants
01.1986 - 01.1987
- Supervise employees to ensure excellent customer service
- Schedule employees to ensure coverage for all shifts
- Develop annual budgets based on current expenditures and future plans
- Develop and supervise training programs for new employees
- Evaluate and counsel employees to ensure their understanding of their responsibilities and expectations
Assistant Manager
Denny's Restaurants
10.1981 - 11.1985
- Supervise employees to ensure excellent customer service
- Schedule employees to ensure coverage for all shifts
- Develop annual budgets based on current expenditures and future plans
- Develop and supervise training programs for new employees
- Evaluate and counsel employees to ensure their understanding of their responsibilities and expectations
Education
Bachelor’s Degree - Management
Indiana Tech
Fort Wayne, IN10.2012
Associate Degree - Small Business Management
Indiana Vocational Technical College
Fort Wayne, IN06-1981
Skills
- Sound decision-making
- Administration
- High level of professionalism
- Above average research skills
- Excellent oral and written communication
- Self-starter
- Excellent organization skills
- Excellent problem-solving abilities
- Leadership abilities
- Attention to detail
- Customer Support
- Data Entry
- Excellent phone etiquette
- Preventive Maintenance
Timeline
Shuttle Driver/Greeter
Progressive Parking Solutions
11.2017 - 10.2023
Analyst, Quality Assurance Software Testing
Lincoln Financial
04.2012 - 06.2017
Senior Business Systems Analyst
Lincoln Financial Group
06.1998 - 03.2012
Business Process Consultant
Lincoln Financial Group
06.1992 - 05.1998
Claims Examiner
Lincoln Financial Group
01.1987 - 06.1992
Assistant Manager
Azar's Family Restaurants
01.1986 - 01.1987
Assistant Manager
Denny's Restaurants
10.1981 - 11.1985
Bachelor’s Degree - Management
Indiana Tech
Associate Degree - Small Business Management
Indiana Vocational Technical College
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