DEBRA COLLIER
Glenwood,IL
Summary
Detail-oriented Tax Preparer with 25 + years of experience in tax preparation for numerous entities. Expert in managing paperwork for tax returns, extensions, tax planning calculations and write-ups. Quick to build rapport with clients leading to long-term business relationships.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Tax Preparer Business Owner:
DAC Consulting Services
01.1996 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Office Manager:
Jackson Hewitt Tax Svc
01.2004 - 04.2016
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Maintained a thorough knowledge of current tax laws, attending seminars and completing continuing education courses as needed.
- Managed tax preparation and filing for clients, ensuring accurate submissions and timely completions.
- Facilitated the resolution of complex tax issues, providing expert guidance for both individuals and businesses.
- Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws.
Stock Manager
Casual Corner
02.2001 - 12.2003
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
- Conducted regular inventory audits to maintain system accuracy against physical stock.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Vendor Returns Troubleshooter:
Marshall Fields (Macys)
06.1992 - 02.2001
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Met sales goals by offering excellent customer service.
- Facilitated training sessions for new hires on vendor management best practices.
- Recorded accurate and efficient records in customer database.
Shift Manager/Key Holder
Root Brothers Amoco
04.1990 - 06.1992
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Assisted with scheduling, and other administrative tasks to boost success successful store.
Education
License - Cosmetology
Debbie's School of Beauty
Chicago, ILBusiness Administration
Kennedy King College
Chicago, ILSkills
- Small business operations
- Finance
- Ability to work independently
- Tax law knowledge
- Tax return preparation
Accomplishments
- Achieved numerous recommendations from highly satisfied clients.
- Earned "Tax Preparer" Awards in numerous years.
Personal Information
Title: Supervisor/ Office Manager
Certification
- Annual Filing Season Program Participant (AFSP) - Internal Revenue Service.
Timeline
Office Manager:
Jackson Hewitt Tax Svc
01.2004 - 04.2016
Stock Manager
Casual Corner
02.2001 - 12.2003
Tax Preparer Business Owner:
DAC Consulting Services
01.1996 - Current
Vendor Returns Troubleshooter:
Marshall Fields (Macys)
06.1992 - 02.2001
Shift Manager/Key Holder
Root Brothers Amoco
04.1990 - 06.1992
License - Cosmetology
Debbie's School of Beauty
Business Administration
Kennedy King College
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