Debra Conley
Amarillo
Summary
Organized and efficient professional with a versatile background in transcription and customer support. Recognized for exceptional attention to detail and time management skills, ready to leverage expertise to deliver outstanding service and support organizational goals.
Overview
7
7
years of professional experience
Work History
Independent Contractor - Transcriptionist
SpeakWrite
Remote
08.2026 - Current
- Transcribed legal documents accurately and consistently to support document review and legal recordkeeping.
- Utilized specialized transcription software to enhance workflow efficiency.
- Maintained confidentiality and compliance with industry standards in all tasks.
Customer Support Professional
Thrivent Financial
Remote
10.2023 - 08.2026
- Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
- Developed comprehensive knowledge of financial products, enabling effective problem resolution for clients.
- Utilized CRM software proficiently ensuring accurate documentation of all customer interactions.
- Participated in ongoing professional development programs staying up-to-date with industry best practices.
- Provided exceptional phone support, building strong rapport with clients and maintaining positive relationships.
Customer Support Guru
Legendary Ladies
Remote
05.2021 - 08.2023
- Delivered exceptional customer support by promptly resolving client concerns through clear communication, active listening, and empathetic guidance during challenging situations.
- Maintained up-to-date knowledge of store promotions, enabling accurate price checking and customer support.
- Mentored new hires through onboarding processes, setting clear expectations for their role as Customer Support Gurus within the organization.
- Led new-hire training on company policies, procedures, and customer support best practices to support consistent customer service operations.
Independent Contractor - Transcriptionist
Rev
Remote
04.2019 - 05.2021
- Established quality control measures to maintain transcription consistency and standardized formatting.
- Embraced evolving client needs to enhance service delivery.
- Transcribed audio recordings by listening closely, ensuring accurate verbatim content and consistent attention to detail.
- Performed transcript reviews to correct grammar and refine wording for improved clarity.
Education
Bachelor of Arts - University Studies
Eastern New Mexico University
Portales, NM05-2020
Associate of Science - Chemistry
Amarillo College
Amarillo05-2018
Skills
- Transcription accuracy
- Proofreading proficiency
- Medical terminology
- Data management
- Microsoft Office Suite
- Meeting deadlines consistently
- Time management abilities
- Focus on detail
- Attention to detail
- Organizational skills
- HIPAA compliance
- Written communication
Timeline
Independent Contractor - Transcriptionist
SpeakWrite
08.2026 - Current
Customer Support Professional
Thrivent Financial
10.2023 - 08.2026
Customer Support Guru
Legendary Ladies
05.2021 - 08.2023
Independent Contractor - Transcriptionist
Rev
04.2019 - 05.2021
Bachelor of Arts - University Studies
Eastern New Mexico University
Associate of Science - Chemistry
Amarillo College