Debra Endee
Customer Service Manager
Jackson,NJ
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
32
32
years of professional experience
Work History
Customer Service Manager
Concordia International Forwarding Incorporated
02.2019 - Current
- Strong communication skills including use of call management system as well as text messaging and email.
- Monitor daily sales flow of orders and collaborate with 3PL to ensure orders are collected as required and delivered on time to meet customer requirements.
- Took ownership of customer issues and followed problems through to resolution.
- Review and make changes to customers accounts.
- Promptly respond to customer service inquiries on airfreight requests with quotes.
- Work closely with operations team to plan for changes to customer ordering patterns such as holiday orders and product launches and communicate these changes to proactively plan for efficient shipment of product.
Logistics Manage and Customer Service
Bid Service LLC
10.1991 - 02.2019
- Managed over 100 phone calls and emails per day.
- Collaborated with transportation partners and suppliers to manage inbound and outbound deliveries.
- Developed and executed sales strategies to acquire new clients and grow existing business.
- Worked closely with warehouse team to ensure our customers are provided with highest quality of service.
- Analyzed transportation data to access performance.
- Scheduled, communicated, and filed documents regarding merchandise delivery.
Education
Bachelor of Arts - Education
Rowan University
Glassboro, NJSkills
- Ability to communicate clearly
- Have accountability, initiative and high level of ownership
- Ability to be flexible in job responsibilities
- Ability to problem solve and trouble shoot
- Proficient computer skills
- Ability to self manage
- Ability to delicately handle customer concerns and guide customers
Timeline
Customer Service Manager
Concordia International Forwarding Incorporated
02.2019 - Current
Logistics Manage and Customer Service
Bid Service LLC
10.1991 - 02.2019
Bachelor of Arts - Education
Rowan University
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