Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Interests
Timeline
Hi, I’m

Francassaca McMiller

Postmaster USPS
Covington,GA
It is never too late to be what you might have been.
George Eliot
Francassaca McMiller

Summary

Accomplished Postmaster at USPS, adept in problem-solving and Microsoft Office, significantly reduced customer complaints through innovative solutions and team leadership. Excelled in fostering customer loyalty and enhancing team productivity, demonstrating exceptional communication and budget management skills. Proactively collaborated with upper management to refine service processes, ensuring peak operational efficiency.

Overview

23
years of professional experience
1
Language

Work History

USPS

Customer Service Manager
02.2001 - Current

Job overview

  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Ashford University
San Diego, CA

Bachelor of Science from Business Management
05.2010

Towers High School
Decatur, GA

High School Diploma
05.1998

University Overview

  • Awarded Who's Who
  • Honor Roll 1995-1998
  • 3.7 GPA
  • Extracurricular Activities: Drill Team,
  • Beta Clun Member

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, Excel, Spreedsheets
  • Customer-focused
  • Supervisor for Delivery, Mail Processing and Retail/Closeout
    Special Skills:
    I communicate verbally and in writing to a diverse work force each day
    I have provided disciplinary action when necessary
    I communicate daily via email and written document
    I have the ability to schedule a large group of employees accordingly and have reassigned work whenever an employee has called in sick to the office
    I have the ability to apply budgeting techniques & principles Knowledge of postal operations in carrier and finance stations and the computerized mail forwarding unit, including delivery and collection, retail sales and service, distribution and post office box service Ability to evaluate needs and recommendations for changes on staffing and service
    I have the ability to communicate orally and in writing sufficient to investigate and resolve customer complaints, to furnish information to the community regarding postal services
    I have made quick and decisive decisions to address both planned and unplanned circumstances
  • Decision-Making
  • Training and mentoring
  • Team Building and Leadership
  • Schedule Management
  • Employee Scheduling
  • New Hire Training

Certification

  • CPM - Certified Professional Manager

Accomplishments

  • Supervised team of 100 + staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
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Work Preference

Work Type

Part TimeContract Work

Work Location

On-SiteRemote

Important To Me

Company CultureWork-life balancePaid time off4-day work weekCareer advancementPaid sick leaveFlexible work hoursTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit SharingWork from home option401k match

Interests

Customer Service

Human Recourses

Team Building

Timeline

Customer Service Manager

USPS
02.2001 - Current

Ashford University

Bachelor of Science from Business Management

Towers High School

High School Diploma

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Francassaca McMillerPostmaster USPS