Summary
Overview
Work History
Education
Skills
Timeline
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Debra Erwin-Jenkins

Largo,Fl

Summary

With a proven track record at Bloomin Brands, Virtusa and Capgemini, this IT Operations Professional excels in hardware and software troubleshooting, enhancing system performance, and delivering exceptional customer service. Demonstrated success in incident management and fostering teamwork, significantly improving technology solutions across functions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

IT Operations Professional

Capgemini - (Transitioned From Virtusa)
12.2022 - 12.2024
  • Monitored and helped maintain databases, networks, terminals, servers etc
  • Extensive troubleshooting and repairs to point of sale hardware, printers, software alerts and malfunctions.
  • Provided detailed documentation of root cause, analysis and resolution. Escalated issues appropriately when needed.
  • Provided excellent customer service to the business and all end users.
  • Collaborated with cross-functional teams to design and implement company-wide technology solutions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured several applications.
  • Monitored system performance to identify potential issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Generated reports to track performance and analyze trends.

IT Operations Professional

Virtusa (Transitioned From Bloomin Brands)
12.2020 - 12.2022
  • Monitored and helped maintain databases, networks, terminals, servers etc
  • Extensive troubleshooting and repairs to point of sale hardware, printers, software alerts and malfunctions.
  • Provided detailed documentation of root cause, analysis and resolution. Escalated issues appropriately when needed.
  • Provided excellent customer service to the business and all end users.
  • Collaborated with cross-functional teams to design and implement company-wide technology solutions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured several applications.
  • Monitored system performance to identify potential issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Generated reports to track performance and analyze trends.

IT Operations Professional

Bloomin Brands Inc
04.2005 - 12.2020
  • Monitored and helped maintain databases, networks, terminals, servers etc
  • Extensive troubleshooting and repairs to point of sale hardware, printers, software alerts and malfunctions.
  • Provided detailed documentation of root cause, analysis and resolution. Escalated issues appropriately when needed.
  • Provided excellent customer service to the business and all end users.
  • Collaborated with cross-functional teams to design and implement company-wide technology solutions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured several applications.
  • Monitored system performance to identify potential issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Generated reports to track performance and analyze trends.

Education

High School Diploma -

Fair Park High School
Marion Ohio
05-1989

Skills

  • Hardware and software troubleshooting and repair
  • Application support
  • Incident management
  • Database monitoring and troubleshooting
  • Disaster recovery
  • Remote support
  • System administration
  • Operating systems
  • Customer support
  • Service level agreements
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

IT Operations Professional

Capgemini - (Transitioned From Virtusa)
12.2022 - 12.2024

IT Operations Professional

Virtusa (Transitioned From Bloomin Brands)
12.2020 - 12.2022

IT Operations Professional

Bloomin Brands Inc
04.2005 - 12.2020

High School Diploma -

Fair Park High School
Debra Erwin-Jenkins