Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Debra Favors

Round Rock

Summary

Professional representative with over 20 years of experience in patient care and face-to-face customer service. Seeking a position that will utilize and enhance my excellent skills and knowledge.

Overview

13
13
years of professional experience

Work History

Caregiver

Outreach Health Services
09.2015 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders..
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted patients with self-administered medications.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.

Assistant Manager

Schlotzsky’s
02.2013 - Current
  • Welcome guests with a personable attitude and suggest additional items to increase restaurant sales
  • Promptly and empathetically handled guest concerns and complaints
  • Operated POS terminals to input orders, split bills, and calculate totals
  • Developed rapport with guests and assisted in generating repeat business
  • Answer 20+ calls a day for catering and guest services
  • Communicate with tech support 5+ times a week
  • Train 25+ team members a day
  • Consistently provided friendly guest service and heartfelt hospitality
  • Decision logic software for scheduling weekly
  • Follow food and safety procedures according to company policies and health sanitation regulations
  • Stocked server areas with supplies before, during, and after shifts
  • Completed cleaning duties
  • Take weekly inventory of product
  • Assist kitchen team
  • Assist drive-thru team
  • Assist with catering orders
  • Maintain high standards of customer service during high-volume, fast-paced operations

Education

High School -

Austin High
Austin, TX
05.1990

Skills

  • Microsoft( word,office, excel)
  • Point-of-sale (POS) System
  • Scheduling
  • Time management
  • Written and verbal Communication
  • Problem-solving
  • Patience
  • Detailed-oriented
  • Compassionate & empathetic
  • Vital signs monitoring
  • Bathing assistance
  • Feeding assistance
  • Dressing assistance
  • Compassionate communication
  • Patient transfers
  • Emotional support
  • Complex Problem-solving
  • Clinical documentation
  • Medication administration
  • Wound care
  • Multitasking and organization
  • Critical thinking
  • Active listening
  • Lifting and transferring
  • Infection control practices
  • Toileting assistance

LANGUAGES

English

Timeline

Caregiver

Outreach Health Services
09.2015 - Current

Assistant Manager

Schlotzsky’s
02.2013 - Current

High School -

Austin High

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