Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Fawcett

Maple Grove,United States

Summary

Results-driven Manager bringing progressive background in various environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches. A skilled ambassador experienced in sales, communication, skilled in marketing, product knowledge and looking to make a meaningful impact. As a dedicated Event Specialist and Customer Service Representative with a passion for serving others, I am eager to bring my expertise in creating memorable experiences and providing exceptional support to your team. My background as a Veterans Service Representative has equipped me with the skills to advocate effectively and empathetically. I am excited about the opportunity to contribute to your mission and help foster a positive environment for both clients and colleagues.

Overview

15
15
years of professional experience

Work History

Event Specialist/Trainer

Advantage Solutions
06.2017 - Current
  • Sales Experience ,excellent communications skills with all levels , knowledgeable in presentation of products .
  • Friendly, outgoing and flexible
  • Alcohol certified
  • Execute, present and tear down experience.
  • Proven results oriented
  • Brand Ambassador
  • Trainer developing best practice projects,

Customer Service Representative

Walgreens
06.2021 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recorded account information to open new customer accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Veterans Service Representative

Veterans Administration
12.2010 - 07.2018
  • Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
  • Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
  • Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
  • Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
  • Prepared written appeals for claimants not satisfied with rating board decisions and presented arguments before hearing officers and federal government boards.

Education

Bachelor of Arts - Business

Concordia
St Paul, MN
01.1999

Skills

  • Experienced Brand Ambassador
  • Trainer
  • Skilled in presentations, customers service and using phone, and computer
  • Set up, Execute and tear town
  • Product knowledge in foods, beauty and FOS demos

Timeline

Customer Service Representative

Walgreens
06.2021 - 01.2022

Event Specialist/Trainer

Advantage Solutions
06.2017 - Current

Veterans Service Representative

Veterans Administration
12.2010 - 07.2018

Bachelor of Arts - Business

Concordia
Debra Fawcett