Debra Fraser
Clinical Laboratory Assistant
Edgewood,MD
Summary
Seasoned Clinical Laboratory Assistant with 20 years of experience, currently employed at University of Maryland Medical Center. Expert in specimen preparation, routing, and maintaining strict adherence to protocols. Seeking Clinical Lab Assistant role to leverage skills in specimen management and customer service excellence. Customer-oriented Clinical Laboratory Assistant with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
20
20
years of professional experience
13
13
Certifications
Work History
Clinical Laboratory Assistant
University of Maryland Medical Center
Baltimore
2021.07 - Current
- Prepare and route laboratory specimens for testing, ensuring adherence to UMMS protocols
- Maintain precise patient identification and information to support accurate billing, in compliance with departmental procedures
- Process and coordinate the delivery of blood samples and other specimens, following established guidelines
- Handle telephone inquiries, providing courteous and informative responses to customer questions and requests.
Assist Pre-Analytical Clerk
Quest Diagnostics
Baltimore
2013.02 - 2021.06
- Managedthecategorizationandstorageoflaboratoryspecimens,adheringstrictlytosafetyprotocolsandpreserving sample integrity for analysis
- Coordinated the preparation and processing of specimens for distribution, ensuring accurate and timely shipment to designated facilities
- Oversaw the receipt of laboratory samples, meticulously verifying incoming shipments against inventory records and compliance standards.
Customer Service Representative
POHANKA AUTO GROUP
Chantilly
2004.04 - 2013.12
- Addressed customer inquiries and clearly communicated company procedures and policies to ensure customer satisfaction
- Managed cash operations and upheld banking standards to effectively maintain customer service excellence.
Education
Electronic Health Records Management -
Equivalency Diploma - undefined
Skills
Equipment operations
undefinedCertification
High Level of Accuracy in Blood Collection and Disbursement
Affiliations
OFFICE SUPPORT SPECIALIST
Washington, DC
Dec 2003
CERTIFICATIONS
Volunteer Assistant Award, Lydia's House Volunteer Income Tax Assistance
(VITA) Program
Timeline
Clinical Laboratory Assistant - University of Maryland Medical Center
2021.07 - Current
Assist Pre-Analytical Clerk - Quest Diagnostics
2013.02 - 2021.06
Customer Service Representative - POHANKA AUTO GROUP
2004.04 - 2013.12
COMMUNITY COLLEGE OF THE UNIVERSITY OF DISTRICT OF - Electronic Health Records Management,
CATHOLIC CHARITIES - Equivalency Diploma,
High Level of Accuracy in Blood Collection and Disbursement
Paperwork Skills
Attention to Details
Very
Analytical
Excellent Computer Skills
Willingness to Work Extended Hours Independently and With Team
Excellent Trainer
Ability to Work With Multiple Personalities in the Workplace
Active listening
Communication
Skills
Empathy
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