Debra Fraser
Edgewood
Summary
Dedicated professional with a customer-oriented approach, leading high-performance teams to achieve objectives. Manages multiple priorities effectively, delivering exceptional service while maintaining operational excellence. Committed to fostering a collaborative environment that enhances team development.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Clinical Laboratory Assistant
University of Maryland Medical Center
Baltimore, MD
07.2021 - 02.2026
- Prepare and route laboratory specimens for testing, ensuring adherence to UMMS protocols
- Maintain precise patient identification and information to support accurate billing, in compliance with departmental procedures
- Process and coordinate the delivery of blood samples and other specimens, following established guideline
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Managed multiple priorities simultaneously while maintaining attention to detail within fast-paced clinical settings.
- Ensured a safe working environment through strict adherence to safety protocols and routine equipment maintenance checks.
- Assisted with training new staff members, sharing knowledge of lab procedures and best practices for efficient operation.
Assist Pre-Analytical Clerk
Quest Diagnostics
Baltimore, MD
02.2013 - 06.2021
- Managed categorization and storage of laboratory specimens, adhering strictly to safety protocols and preserving sample integrity for analysis.
- Coordinated preparation and processing of specimens for distribution, ensuring accurate and timely shipment to designated facilities
- Oversaw receipt of laboratory samples, meticulously verifying incoming shipments against inventory records and compliance standards.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Customer Service Representative
POHANKA AUTO GROUP
Chantilly, VA
04.2004 - 12.2013
- Addressed customer inquiries and clearly communicated company procedures and policies to ensure customer satisfaction
- Managed cash operations and upheld banking standards to effectively maintain customer service excellence.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Some College (No Degree) -
COMMUNITY COLLEGE OF THE UNIVERSITY OF DISTRICT OF
Washington, DC, COLUMBIA12.2007
GED -
CATHOLIC CHARITIES
Washington, DC12.2005
Skills
- Patient identification
- Sample handling
- Specimen processing
- Safety compliance
Certification
- Attention to Details
- Very Analytical
- Excellent Computer Skill
- Active listening
- Communication
- Skills
- Empathy
Affiliations
OFFICE SUPPORT SPECIALIST
Washington, DC
Dec 2003
CERTIFICATIONS
Volunteer Assistant Award, Lydia's House Volunteer Income Tax Assistance
(VITA) Program
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clinical Laboratory Assistant
University of Maryland Medical Center
07.2021 - 02.2026
Assist Pre-Analytical Clerk
Quest Diagnostics
02.2013 - 06.2021
Customer Service Representative
POHANKA AUTO GROUP
04.2004 - 12.2013
Some College (No Degree) -
COMMUNITY COLLEGE OF THE UNIVERSITY OF DISTRICT OF
GED -
CATHOLIC CHARITIES