Debra Gerny
Brookfield,IL
Summary
Goal-oriented professional with a background in leading customer service teams. Bring experience managing escalated customer issues, training new hires, and implementing process improvements to enhance productivity. Strengths include strong communication skills, conflict resolution expertise, and adaptability to fast-paced environments. In previous roles, have consistently improved team performance through innovative strategies and motivational leadership.
Overview
28
28
years of professional experience
1997
1997
years of post-secondary education
Work History
Customer Service Representative Team Lead
TJ Maxx, TJX Companies
Countryside, IL
10.2024 - Current
- Led team of representatives in resolving customer inquiries and complaints.
- Trained new staff on company policies and customer service techniques.
- Managed daily operations to ensure efficient service delivery to customers.
Member Service Representative
Planet Fitness Gym
Lemont, IL
05.2024 - 10.2024
- Assisted members with inquiries about gym services and memberships.
- Processed new member registrations and cancellations efficiently.
- Maintained cleanliness and organization of front desk area.
Project Lead
ComEd
Oak Brook, IL
06.2020 - 03.2021
- Led project teams to develop innovative solutions for energy efficiency initiatives.
- Collaborated with cross-functional teams to streamline project workflows and communication.
- Facilitated regular meetings to track project progress and address team concerns.
- Documented project documentation and maintained organized records for future reference.
- Reviewed technical documents such as design specifications, test plans, user manuals.
Project Assistant and Document Control
Honeywell UOP
Des Plaines, IL
11.2019 - 03.2020
- Coordinated project schedules and tracked project milestones for various initiatives.
- Assisted in preparing project documentation and reports for stakeholder review.
- Supported cross-functional teams by facilitating communication and collaboration efforts.
- Organized project meetings, took minutes, and distributed action items to team members.
- Maintained project databases and updated information to ensure data accuracy.
- Assisted with coordination of daily activities for projects.
- Assisted Project Manager in preparing project plans, schedules, and budgets.
Construction Project Coordinator
Aimco Apartment Homes
Hyde Park, IL
05.2019 - 11.2019
- Managed project documentation and ensured compliance with safety regulations and standards.
- Facilitated communication between stakeholders to address project updates and concerns.
- Developed reports on project progress for management and team reviews.
- Coordinated with contractors, architects and engineers to ensure project objectives were met on time and within budget.
- Assigned tasks to subcontractors and monitored progress of all phases of construction projects.
- Performed regular inspections of work sites to verify quality control measures were being followed properly.
- Resolved conflicts among contractors or subcontractors in order to maintain successful completion timelines.
- Created daily logs documenting activities at job sites as well as any changes made during the course of a project's development.
- Facilitated communication between clients, vendors, contractors, inspectors and other relevant parties during the course of a project.
Executive Project Assistant/ insurance Coordinator
Bear Construction
Rolling Meadows, IL
09.2015 - 10.2019
- Coordinated project schedules and timelines for construction initiatives.
- Assisted in preparing project documentation and reports for stakeholders.
- Managed communication between team members and external partners effectively.
- Developed and maintained project databases to ensure accurate information flow.
- Streamlined administrative processes to improve overall team efficiency at Bear Construction.
- Reviewed contracts prior to signing them off by executive team members.
- Facilitated communication between different departments within the organization regarding project updates or changes in deadlines or objectives.
- Managed multiple complex projects simultaneously while meeting tight deadlines.
Engineering Project Coordinator
Citgo Refinery
Lemont, Illinois
10.2014 - 09.2015
- Coordinated project schedules and timelines for refinery engineering initiatives.
- Facilitated communication between engineering teams and project stakeholders.
- Managed documentation and compliance for engineering projects at the refinery.
- Organized meetings and prepared agendas to discuss project progress.
- Supported risk assessment processes for engineering projects in the refinery.
- Provided technical support and guidance to engineering teams throughout the project lifecycle.
- Assisted in creating process flows for efficient workflow management.
- Outlined work plans, assessed resources and determined timelines for projects.
- Oversaw activities of contractors working within building and on job sites.
Construction Project Coordinator
SBA Network Services
Romeoville, Illinois
04.2012 - 10.2014
- Coordinated project schedules with contractors and subcontractors to ensure timely completion.
- Managed project documentation and ensured compliance with safety regulations and standards.
- Facilitated communication between stakeholders to address project updates and concerns.
- Organized site visits for inspections and monitored ongoing work for quality assurance.
- Created daily logs documenting activities at job sites as well as any changes made during the course of a project's development.
- Prepared reports detailing progress of construction projects for review by supervisors or clients.
- Drafted letters or emails communicating updates on progress or delays related to ongoing projects.
- Managed change orders issued by clients or other relevant parties throughout the duration of a project.
- Coordinated construction planning, material resources, and staff scheduling for simultaneous jobs.
IBX Facilitator/Procurement Specialist
Equinix, Inc
Chicago, Illinois
05.1999 - 05.2009
- Facilitated workshops to enhance team collaboration and communication skills.
- Coordinated training sessions for employees on best practices and operational procedures.
- Developed instructional materials to support staff learning and development initiatives.
- Organized team-building activities to strengthen relationships among diverse team members.
- Assisted in onboarding new hires by providing orientation and resources for success.
- Maintained records of attendance, participation, and other relevant information.
- Encouraged collaborative problem solving through active listening techniques.
- Managed multiple projects simultaneously while maintaining quality standards.
- Managed logistics including scheduling, room bookings, catering orders.
- Managed vendor relationships to optimize procurement processes and reduce costs.
- Reviewed contracts for compliance and negotiated terms with suppliers effectively.
- Tracked inventory levels to prevent stockouts and maintain operational efficiency.
- Implemented cost-saving initiatives through strategic sourcing and supplier negotiation efforts.
- Reviewed and updated suppliers' information such as contact details, payment terms, and performance ratings.
- Prepared Requests For Proposals to solicit bids from vendors.
- Maintained records of purchases, pricing, and other important data in company databases.
Assistant Project Manager
Bechtel
Chicago, Illinois
06.1998 - 05.2009
- Coordinated project schedules and timelines for large-scale construction initiatives.
- Assisted in managing project budgets and resources effectively.
- Collaborated with cross-functional teams to ensure project alignment and communication.
- Monitored compliance with safety regulations on construction sites consistently.
- Participated in meetings with clients, contractors, vendors and other stakeholders regarding current projects.
- Tracked project deliverables, keeping assignments on task and on budget.
- Provided administrative support to the Project Manager in order to facilitate successful project outcomes.
- Conducted meetings and prepared reports to communicate project status with internal and external stakeholders.
- Procured and organized project documents, reports and files.
- Assisted with the preparation of presentations, reports and other documents related to projects.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Monitored budgeting activities by tracking expenditures and providing regular updates to management.
- Identified project needs by reviewing project objectives and schedules.
Education
Reavis High School
Burbank, ILSkills
- Team leadership
- Customer relationship management
- Conflict resolution
- Training and development
Timeline
Customer Service Representative Team Lead
TJ Maxx, TJX Companies
10.2024 - Current
Member Service Representative
Planet Fitness Gym
05.2024 - 10.2024
Project Lead
ComEd
06.2020 - 03.2021
Project Assistant and Document Control
Honeywell UOP
11.2019 - 03.2020
Construction Project Coordinator
Aimco Apartment Homes
05.2019 - 11.2019
Executive Project Assistant/ insurance Coordinator
Bear Construction
09.2015 - 10.2019
Engineering Project Coordinator
Citgo Refinery
10.2014 - 09.2015
Construction Project Coordinator
SBA Network Services
04.2012 - 10.2014
IBX Facilitator/Procurement Specialist
Equinix, Inc
05.1999 - 05.2009
Assistant Project Manager
Bechtel
06.1998 - 05.2009
Reavis High School