Debra Gill
Las Vegas,NV
Summary
Dynamic and dedicated professional with extensive experience in customer service and team leadership at Schlotzsky's Deli. Proven ability to enhance customer satisfaction through effective problem-solving and exceptional beverage preparation skills. A detail-oriented team player, adept at managing time efficiently while maintaining high standards of cleanliness and service excellence.
Overview
21
21
years of professional experience
Work History
Barista
South Side Eatery
Las Vegas, NV
02.2023 - 04.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Shift Supervisor
Schlotzsky's Deli
Las Vegas, NV
07.2017 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Cashier
Dollar Tree
Las Vegas, NV
10.2013 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Deli Manager
SUBWAY®Restaurants
Oceanside, CA
08.2007 - 03.2013
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Fostered culture of excellent customer service, leading to noticeable increase in repeat customers.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
- Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
Service Deli Clerk
Ralph’s Grocery Store
Oceanside, CA
11.2003 - 04.2007
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Conducted regular equipment maintenance checks, minimizing downtime due to technical issues.
- Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
- Developed strong rapport with regular customers, fostering loyalty and repeat business opportunities.
- Educated customers on various deli products, enhancing their shopping experience.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Listened carefully to customer instructions and prepared orders according to those preferences.
Education
High School Diploma - General Studies
Ocean Shores High School
Oceanside, CA05.1990
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Cleanliness
- Order taking
- Cash register operation
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Safe food handling practices
- Food preparation
- Menu memorization
- Hospitality service expertise
Timeline
Barista
South Side Eatery
02.2023 - 04.2025
Shift Supervisor
Schlotzsky's Deli
07.2017 - 03.2023
Cashier
Dollar Tree
10.2013 - 07.2017
Deli Manager
SUBWAY®Restaurants
08.2007 - 03.2013
Service Deli Clerk
Ralph’s Grocery Store
11.2003 - 04.2007
High School Diploma - General Studies
Ocean Shores High School