Debra goetz
Thornton,CO
Summary
Experienced technical program manager with expertise in SAP TECO close, Fireworks processing, BidMaster entry, and field verification. Known for accurate job completion review, CMS ticketing, and cross-system coordination.
Overview
18
18
years of professional experience
Work History
technical program manager 1
lumen
thornton, CO
11.2023 - Current
- Led technical programs across Lumen network and cloud service teams.
- Managed program roadmaps for fiber, platform, and service initiative.
- Coordinated cross-functional delivery with engineering, product, and operations groups.
- Executed TECO close for jobs using Fireworks, BidMaster, SiteTracker, and SAP; verified field completion status and TECO readiness in SAP. I am also learning to do the poles job Created CMS tickets for processing pole jobs and developed a process for determining downstream workers using Google Maps, LBView, and Forte systems.
analytical Associate
lumen
denver, CO
12.2008 - 11.2023
- Analyzed Lumen performance data using Excel and reporting dashboards.
- Prepared recurring analytical reports for operations and leadership teams.
- Reviewed data trends to support Lumen process decisions.
- Executed Phase 1 and Phase 3 TECO processing in Fireworks, ensured field completion verification, and recorded job information in Fireworks and Bidmaster.
Education
Bachelor of Arts - Computer And Information Systems
University of Phoenix
Denver05-1998
Skills
- SAP TECO processing
- Program roadmapping
- Project management
- Data analysis
- Process optimization
- CMS management
- Quality assurance
Timeline
technical program manager 1
lumen
11.2023 - Current
analytical Associate
lumen
12.2008 - 11.2023
Bachelor of Arts - Computer And Information Systems
University of Phoenix