Debra Grandy
Philadelphia,PA
Summary
Healthcare Administration Professional with 30 years of experience. Adept in management and overseeing 200,000 scheduled exams annually. Excelled in EPIC processes, training and implementation. Enhanced service quality and showcased significant expertise in both strategic business planning and interpersonal relationships. Proven track record in process optimization and revenue generation, ensuring seamless operations and superior patient services.
Overview
20
20
years of professional experience
Work History
Radiology Ancillary Service Manager
CHILDREN'S HOSPITAL OF PHILADELPHIA
10.2017 - 06.2024
- Managing over 35 employees over 24/7 operation including Radiology Patient Service Representatives, Interventional Coordinators, Radiology Reading Room Service Assistants, Radiology Billing Analyst, and Virtua Support Staff
- Implementing and tracking EPIC transition
- Managing department facilitating 200,000 exams per year
- Manage RRA Tele-Radiology Processes for both internal and external sites
- Manage Legal Correspondences for both internal and external legal services
- Manage Film Storage/Retention/Destruction
- Liaison with various internal and external disciplines for patient access and system training
- Collaborate with Revenue Integrity to create and implement new and/or revise existing EAP/CPT Codes
- Manage Clinical and Research billing processes and concerns.
- Developed and maintained positive relationships with customers to build rapport and trust.
RIS Manager
CHILDREN'S HOSPITAL OF PHILADELPHIA
08.2010 - 10.2017
- Directed, supervised, coordinated and collaborated with function and activities of Radiology Informatics
- Implemented, documented, and trained security and ongoing support of departmental staff and Joint Venture Projects
- Supervised complex and diverse clerical, billing, and administrative functions related to overseeing Radiology Patient Service Representatives, Interventional Coordinators, Radiology Reading Room Service Attendants, and Billing Analyst
- Developed models to describe processes and data flow related to applications of moderate to high in complexity.
RIS Assistant
CHILDREN'S HOSPITAL OF PHILADELPHIA
01.2004 - 08.2010
- Operated and maintained Radiology's Department Information Systems
- Managed Radiology Patient Service Representatives, Transportation Aides, Film Librarians, Billing Analyst, and System Analyst
- Facilitated on-going departmental education and training to new and current, hospital and Radiology Staff.
- Collaborated closely with project managers during planning stages, reviewing proposals for possible risks associated with budget, timeline, or resources.
Education
ASSOCIATE OF SCIENCE - LEADERSHIP DEVELOPMENT
Harcum College
Bryn Mawr, PA05.2014
EPIC CREDENTIAL TRAINER -
CHOP
Philadelphia, PA08.2010
EMERGING LEADERS DIPLOMA -
Insights Forum of The Office of Diversity And Inclusion, CHOP
Philadelphia, PA06.2008
Skills
- Goal-Oriented
- Workflow Management
- Team Collaboration and Leadership
- Trustworthy and Honest
- Employee Relations
- Quality Assurance
- Workplace Safety
- Documentation And Reporting
- Work Planning and Prioritization
- Staff Motivation
- Policy and Procedure Enforcement
- Service Quality Management
- Technical Troubleshooting
- Continuous Improvement
- Coaching and Mentoring
- Technical Support
- Staff Training and Development
- Relationship Building
- Regulations Compliance
- Revenue Generation
- Multiple Priorities Management
- Task Delegation
- Regulatory Compliance
- Process Implementation
- Project Planning
- Resource Allocation
- Compliance Enforcement
- Teamwork and Collaboration
- Problem Resolution
- Decision-Making
- Computer Skills
- Scheduling and Coordinating
- Coaching and Mentorship
- Time Management
Healthcaresystemsskills
- EPIC HIM
- EPIC Radiant
- EPIC OpTime
- EPIC PARC
- MYCHOP
- Navinet
- Business Objects
- Phillips iSite
- Primordial
- Picom
- Powerscribe
- Virtua Imaging
- Activity Monitor
- LifeIMAGE
- Cisco/Cisco Unified
- Intelligence Center
- Ambra Health
Accomplishments
- Exceeded revenue intake by $12 million in 2017.
- Increased scheduling volume within only 2 months.
- Impacted organizational growth by 17.9% creating new processes and revising existing processes to promote productivity, effectiveness, and cross-departmental usage.
- Coordinated joint venture with Virtual Healthcare, Mt. Sinai and Chester County Hospital, creating reciprocal relationships and sharing information to expedite premium patient care.
- Implemented MR Priority Scheduling notification processes
Qualifications Summary
Healthcare Administration Professional with 30 years of experience
Radiology Subject Matter Expert (SME)
Credentialed EPIC Radiant Trainer and Super-User
Extensive knowledge of healthcare data systems and healthcare policies and procedures
Timeline
Radiology Ancillary Service Manager
CHILDREN'S HOSPITAL OF PHILADELPHIA
10.2017 - 06.2024
RIS Manager
CHILDREN'S HOSPITAL OF PHILADELPHIA
08.2010 - 10.2017
RIS Assistant
CHILDREN'S HOSPITAL OF PHILADELPHIA
01.2004 - 08.2010
ASSOCIATE OF SCIENCE - LEADERSHIP DEVELOPMENT
Harcum College
EPIC CREDENTIAL TRAINER -
CHOP
EMERGING LEADERS DIPLOMA -
Insights Forum of The Office of Diversity And Inclusion, CHOP