Debra Greenwood
Sherwood,OH
Summary
Dedicated individual with a passion for helping students achieve success in and out of the classroom. Experience working with students of all ages in a variety of educational settings. Skilled at classroom organization, and meeting the individual needs of each student. Committed to fostering a safe, positive learning environment for all students.
Overview
29
29
years of professional experience
Work History
Crew Member
Trader Joes Neighborhood Market
Irvine
08.2016 - 05.2021
- Delivered exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees on store operations and job duties.
- Provided excellent customer service by responding quickly to inquiries and resolving complaints promptly.
Office Manager
Frank's Auto Body And Restoration
Huntington Beach, CA
01.2014 - 06.2016
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Created and maintained filing systems to ensure accurate record keeping.
Corporate Travel Consultant
Carlson Travel Network
Irvine
09.1992 - 12.1999
- Created detailed itineraries for business trips, including flights, hotels, rental cars, and ground transportation.
- Provided customer service support to clients while they are traveling on business trips.
- Utilized automated systems to book reservations and track expenses related to corporate travel.
- Delivered superior customer service to clients to foster lasting rapport and secure new assignments.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Education
Certified Travel Associate - Tourism And Travel Management
American Travel Institute
02-1988
Some College (No Degree) - General Studies
Mira Costa College
Oceanside, CA01-1985
Skills
- Organization and Prioritization
- Excellent teamwork skills
- Great attention to detail
- Ability to remain calm and patient
- Enjoyment working with and helping kids
Volunteer Work
- Cub Scout Den Leader
- Boy Scout Troop leader
- Terra Nova Church Toddler/Preschool Leader
Timeline
Crew Member
Trader Joes Neighborhood Market
08.2016 - 05.2021
Office Manager
Frank's Auto Body And Restoration
01.2014 - 06.2016
Corporate Travel Consultant
Carlson Travel Network
09.1992 - 12.1999
Certified Travel Associate - Tourism And Travel Management
American Travel Institute
Some College (No Degree) - General Studies
Mira Costa College