Jerry Price Wood

Fendi Americas

12.2015 - Current

Assisted in training new team members, sharing best practices and expertise while acting as a mentor to them in Client Advisor role.
Strengthened client relationships through regular communication and proactive follow-up on inquiries.
Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
Developed and maintained strong relationships with clients to maximize satisfaction.
Assisted in maintaining operational excellence in Cycle Counts/Inventories, Repairs, VM, & IT issues within the boutique.
Taken charge of managing the boutique in absence of the manager.
Being a tenured employee, I have learned many skills in customer service issues and strategic planning of events and meeting sales KPIs.
Clear understanding of Power BI platform to track sales and other KPIs for both the month and year.
Being the most tenured associate on the team, I have strong relationships with top Saks Shoppers and clients within our store and have earned their trust due to sharing the world of Fendi as opposed to what is within my 4 walls. I have garnered client loyalty as they are getting a full cross category experience.
As someone who has been with Fendi in New Orleans for close to 9 Years I have a clear understanding of the business and its needs as well. I have continuously partnered with Saks management and Saks Fifth Avenue club shoppers to make sure Fendi is represented in client appointments and VIC Events within the Fifth Avenue Club.

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