Jon Kevin Wood
Dallas,Texas
Summary
Accomplished Client Advisor and Sales Associate with a proven track record at TAG Heuer and Neiman Marcus NorthPark, specializing in consultative selling and relationship management. Leveraged client interaction skills to exceed sales targets and foster client retention, contributing significantly to business growth. Expert in utilizing CRM tools for strategic client engagement, ensuring personalized and impactful customer experiences.
Professional client service expert, adept in delivering tailored solutions and fostering strong client relationships. Known for exceptional team collaboration, adaptability, and driving impactful results. Strong skills in communication, problem-solving, and understanding client needs. Highly reliable and ready to thrive in dynamic environments.
Overview
13
13
years of professional experience
Work History
Client Advisor
TAG Heuer
10.2022 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Managed sensitive client information with utmost confidentiality, building trust and loyalty.
- Organized client appreciation events, strengthening relationships and encouraging repeat business.
Sales Associate
Neiman Marcus NorthPark
06.2012 - 09.2020
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Business Administration
Texas State University
San Marcos, TXSkills
- Client interaction
- Client retention strategies
- Consultative selling
- Business development
- Prospect qualification
- Relationship management
- New business development
- Information collection
- Customer consultations
- Client relationship management
- Customer referrals
- Client engagement
- Salesforce
Timeline
Client Advisor
TAG Heuer
10.2022 - Current
Sales Associate
Neiman Marcus NorthPark
06.2012 - 09.2020
Business Administration
Texas State University
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