DEBRA HALL
Taylorsville,NC
Summary
Seasoned dispatcher with 18+ years in emergency response, skilled in coordinating services and enhancing communication between field and office teams. Proven track record in optimizing dispatch operations to reduce response times.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CONTROL ROOM DISPATCHER
ENERGY UNITED
Statesville, North Carolina
06.2023 - 08.2025
- Directed daily dispatch procedures for service vehicles in multiple geographic areas.
- Managed communication between field crews and office staff to ensure timely updates.
- Utilized dispatch software to track vehicle locations and optimize routes effectively.
- Resolved customer inquiries related to service schedules and operational issues promptly.
- Collaborated with management to improve workflow processes and enhance efficiency.
- Monitored service requests and prioritized urgent jobs based on company guidelines.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Received and dispatched calls for emergency services.
- Participated in team meetings discussing changes in procedures or processes.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Certified 911 Public Safety Telecommunicator
ALEXANDER SHERIFF'S OFFICE
Taylorsville, North Carolina
08.2005 - 06.2023
- Operated multi-line phone systems for emergency calls and dispatching services.
- Coordinated communication between responders and citizens during emergencies.
- Assessed caller needs and provided critical information swiftly and accurately.
- Maintained detailed logs of calls and actions taken during incidents.
- Utilized radio systems to relay information to law enforcement personnel.
- Ensured compliance with protocols for handling sensitive information securely.
- Provided guidance to junior telecommunicators during high-pressure situations.
- Collaborated with local agencies to enhance response strategies and efficiency.
- Prioritized tasks according to urgency of situations reported by callers.
- Adhered to established protocols for handling confidential information related to ongoing cases or investigations.
- Assessed incoming 911 calls and deployed appropriate emergency response personnel.
- Responded to non-emergency inquiries from the public in a professional manner.
- Troubleshot technical issues with communication systems and alerted supervisors when necessary.
- Provided support for victims of domestic violence or other traumatic events.
- Entered information into databases related to crime analysis, criminal investigations, and suspect identification.
- Attended training sessions designed to refine telecommunication skillsets.
- Monitored multiple radio channels for transmissions from police, fire, and EMS units.
- Dispatched officers to traffic stops and directed field units to specific locations when needed.
- Utilized computer-aided dispatch system to log incidents and assign resources accordingly.
- Provided callers with necessary medical instructions prior to the arrival of paramedics.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Education
Associate of Applied Science - MEDICAL ASSISTING
Wilkes Community College
Wilkesboro, NC05-1997
Skills
- Dispatch software
- Multi-line phone systems
- GPS technology
- Computer-aided dispatch
- Emergency response protocols
- Communication coordination
- Customer service
- Attention to detail
- Multitasking and organization
Certification
EMD-EMERGENCY MEDICAL DISPATCH
CPR/FIRST-AID
References
References available upon request.
Timeline
CONTROL ROOM DISPATCHER
ENERGY UNITED
06.2023 - 08.2025
Certified 911 Public Safety Telecommunicator
ALEXANDER SHERIFF'S OFFICE
08.2005 - 06.2023
Associate of Applied Science - MEDICAL ASSISTING
Wilkes Community College