Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucretia DeJarnett

Brookwood,AL

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Dedicated to efficiency and reliability in personal work and collaborative projects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Known as a quick learner and hard worker.

Overview

28
28
years of professional experience

Work History

Control Room Dispatcher

BJCC
05.2022 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with event managers and staff to assure buildings are open and closed.
  • Observe surveillance camera all around the complex
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Generate daily report in CAD
  • Interact with police and medic when incidents occur

Customer Service Associate

Von Maur
01.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Shipping and Receiving UPS online orders
  • Gift wrapping
  • Count, Balance and Post daily revenue
  • Assist with customer charge accounts and returns orders

Public Safety Dispatcher

City Of Mountain Brook
06.2007 - 01.2022
  • Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
  • Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
  • Emergency Medical Dispatcher, dispatched for fire department and gave emergency Pre-Arrival and Post- Dispatch instructions
  • Maintained officer safety
  • Handled confidential materials

Customer Service Associate

Belk
11.2006 - 01.2008
  • Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked both opening and closing the store.


Police Dispatcher

UAB Police Department
07.2000 - 06.2007
  • Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Mentored and Trained new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
  • Monitored Multi radio frequencies for police, civil defense and state net


Bookstore Clerk

UAB Bookstore
03.1997 - 07.2000
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Surveyed the public on various new items
  • Negotiated with sales reps and vendors
  • Ordered, inspected, stocked and received merchandise
  • Worked special events such as: basketball games, sidewalk sales and book sales
  • Measured students, faculty and staff for cap/gowns
  • Assisted managers in designing new apparel styles


Education

No Degree - Computer Science

T.A. Lawson State Community College
Birmingham, AL

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Customer Service
  • Decision-Making
  • Call Center Software
  • Radio operation
  • Repetitive Work
  • Quality Control
  • Customer Relations
  • Calm Under Pressure

Timeline

Control Room Dispatcher

BJCC
05.2022 - Current

Customer Service Associate

Von Maur
01.2022 - Current

Public Safety Dispatcher

City Of Mountain Brook
06.2007 - 01.2022

Customer Service Associate

Belk
11.2006 - 01.2008

Police Dispatcher

UAB Police Department
07.2000 - 06.2007

Bookstore Clerk

UAB Bookstore
03.1997 - 07.2000

No Degree - Computer Science

T.A. Lawson State Community College

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Lucretia DeJarnett