Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Timeline
Generic
Debra Hock

Debra Hock

Concord,NC

Summary

Dynamic Branch Manager at One Main Financial with a proven track record in elevating customer satisfaction and achieving branch targets. Expert in financial services and relationship building, I excel in coaching teams and implementing strategic initiatives that drive performance. Committed to fostering a positive work environment and enhancing operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Branch Manager

One Main Finanical
Charlotte, NC
01.2018 - 04.2025
  • Consistently monitored branch outcomes in alignment with critical benchmarks and took action as required to surpass goals.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Coordinated operational activities for streamlined task execution and effective resource distribution.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Complied with regulatory guidelines and requirements.
  • Examined customer loan applications for loan approvals and denials.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.

Senior Licensed Stylist

Sport Clips
Denver, NC
10.2016 - 02.2019
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.

Education

Graduate Certificate - Cosmetology

Empire Beauty School
Concord, NC
04.2012

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Attention to detail
  • Coaching and mentoring
  • Team supervision
  • Relationship building and management
  • Client relationship management
  • Verbal/written communication
  • Strong team-builder
  • Decision-making
  • Cash handling
  • Team player
  • Interviewing and hiring
  • Proficient in MS office
  • Goals and performance
  • Conflict resolution
  • Strategic planning
  • Approachable
  • Performance reviews
  • Risk mitigation
  • Public speaking
  • Financial services
  • Loan documentation
  • Loans
  • Marketing
  • Financial advising
  • Shift scheduling
  • Regulatory compliance
  • Upselling and cross selling
  • Basic mathematical aptitude
  • Expert in risk management
  • Product training
  • Staff supervision

Accomplishments

Licensed Notary Republic in NC

Licensed NC Insurance Agent

Received Top Team Member Excellence Award for 2020 with One Main

Received Branch of the Month Feb 2025

Received Branch of the Quarter for 1st Quarter of 2025.

Received Diamond Level in Insurance Sales 2019, 2020, and 2021

Certification

NC Credit/Non-Credit Insurance Agent

NC Notary

Licensed Cosmetologist

Hobbies

Joined an axe throwing league and community in 2021. Joined a book club community and teaching myself Sign language and Italian. I enjoy traveling to different countries for history and culture education.

Timeline

Branch Manager

One Main Finanical
01.2018 - 04.2025

Senior Licensed Stylist

Sport Clips
10.2016 - 02.2019

Graduate Certificate - Cosmetology

Empire Beauty School

Similar Profiles

CREATE PROFILE
Debra Hock