Debra Hogue
Walgreens
Flossmoor,IL
1
Language
18
years of professional experience
To obtain a Customer Service Representative role, make a meaningful, service-driven, contribution to the organization, and serve as a role model for the next generation.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Work History
Customer Service Cashier. Front Store
3 Years- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate cash drawer balances throughout shifts.
- Trained new cashiers on operational procedures and customer service standards.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Implemented process improvements to enhance checkout efficiency and reduce wait times.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Lead Associate
6 Years 5 Months- Delivered prompt guest service while handling multiple customer inquiries.
- Exhibited above average communication and listening skills to facilitate great customer’s experiences.
- Maintained cleanliness of indoor and outdoor areas.
- Managed inventory levels and directed staff on how to conduct and document inventory.
- Documented incident reporting of the system issues with the register.
- Led and supervised large groups during emergency situations.
- Supplied expertise on efforts to increase sales for the company.
- Assisted on special projects with critical deadlines.
Cashier
3 Years- Organized inventory to create an improved shopping experience for the customer.
- Executed exceptional cash handling and customer service skills.
- Developed positive customer relationships to increase sales for the company.
- Resolved customer complaints in an efficient manner.
- Completed cash and credit card transactions according to store policy guidelines.
Cashier
9 Years- Trained new hires and existing employees on new implemented procedures.
- Monitored and coordinated maintenance schedules for the building.
- Resolved escalated calls and complaints in a fast-paced environment.
- Answered questions pertaining to newly advertised services and upcoming events.
- Performed opening and closing procedures according to management protocol.
- Issued refunds and exchanges of products to satisfy the customer.
Education
- Fashion Design
High School Diploma - General Education Curriculum
GPA: 4.0
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Guest services
Cash handling
Customer complaint resolution
Customer focus
Cash handling expertise
Refund handling
Up-selling techniques
Time management
Attention to detail
Multitasking and organization
PROFESSIONAL PROFILE
- Customer Service Representative
- Customer Service professional with over 14 years of experience in administering above average and exceptional customer service in many facets of the service industry.
Languages
English, Hebrew
Full Professional
Timeline
Customer Service Cashier. Front Store
Walgreens
08.2023 - CurrentRead More
Lead Associate
Marcus Theater
03.2020 - 2023Read More
Cashier
Kohls
01.2018 - 01.2021Read More
Cashier
Regal Theater
01.2009 - 01.2018Read More
Ahkvah High School
High School Diploma from General Education Curriculum
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Ben Gurion University
from Fashion Design
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