Debra Johnson

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

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• screened all incoming memorandums and forms for accuracy before they are sent to the Senior Enlisted Leader or the Commander. I ensure that all memorandums and decorations are reviewed against the Tongue and Quill for grammatical accuracy. I am extremely familiar with Task Management System; over the last year I have closed over 300 squadron level taskers. I review all taskers before sending them out to our flights and I track all upcoming suspense dates to ensure they are submitted. Being the squadrons security assistant, I review security clearances and sign/submit forms for access. I in process and out process active-duty members as well as civilians. I monitor Leave Web to authorize leave requests and submit leave audits. I assist with any questions or issues oursquadron has regarding their TDY’s.
  I assist the Squadron Commander with daily administrative functions including implementation of changes in policy, creating memorandums, organizing their calendar and setting up meeting/appointments. I arrange all meetings necessary according to priority. I create/update our weekly squadron PowerPoint and ensure that the flights are providing us with their weekly updates. I review all decorations, OPBs/EPBs, and help create packets for officers that are meeting boards. I keep track of inventory and order more office supplies when necessary.
• Balanced competing priorities efficiently while ensuring deadlines were consistently met without compromising quality standards or project objectives.
• Supported department leadership with accurate budget tracking, expense reporting, and financial analysis to optimize resource allocation.
• Facilitated seamless coordination of events and meetings by organizing logistics, preparing materials, and overseeing agenda implementation.
• Managed confidential information with discretion in accordance with company policies to protect sensitive data assets from unauthorized access or disclosure.

• Created safe, fun environment for children and teens attending special programs at the facility.
• Assisted with youth development and other recreation programs to improve quality of camper experience.
• Communicated frequently with campers and parents to meet camper needs and achieve high satisfaction ratings.
• Explained and enforced rules and regulations in the classroom
• Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.
• Assisted by supporting children and completing administrative and clerical tasks for program.
• Worked with clients to improve life choices and maximize benefits of programs.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Educated potential participants on available services and processes to engage in program.
• Oversaw day-to-day activities of residents in the facility.
• Detailed program operations and participant activities with comprehensive recordkeeping.
• Coordinated referrals and direct support for clients.
• Identified service gaps and located needed housing and work placement resources for individuals.
• Improved clients' coping with routine life activities such as food budgeting and rental payments.
• Collaborated on program operations and relayed participant feedback for improvements.
• Spoke with groups to expand community engagement and program outreach.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.

• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.

Knowledge of social services delivery systems as well as a wide range of concepts, principles, theories, and practices relating to one or more of the social or behavioral science fields: Uses Air Force Family Integrated Results and Statistical Tracking (AFFIRST) daily. Practiced a wide range ofconcepts, principles, and theories by conducting over 4000 phones calls, in person interviews, and kept customer profiles current. Allowed program managers/consultants/specialists to incorporate social/behavioral science fields while maintaining schedules and creating appointments.

Skill in conducting interviews to establish the nature and extent of concerns/issues, provide assistance in developing goals and plans, and determine appropriate referral services/options when frequently there is difficulty in determining clients' needs or wants or in convincing them to accept that problems exist: Averaged 15-20 walk ins/referral andconducted in person interviews to address any customer concerns/issues,as well as over 50 phone interviews daily. Conducted interviews to better assist and develop goals and plans, determined appropriate referral service and options on programs offered and outside agencies.

Skill in establishing and maintaining effective working relationships using tact and diplomacy in interactions with individuals/families, leadership of organizations, and with program representatives and officials: Established and maintained effective working relationships by being professional and assisting over 2,000 individuals/families and stove to meet their needs. Maintains an effective working relationship with leadership by continuously seeking areas of improvement. Helped every one of the program managers/consultants/specialists with tasks such as creating 1-3 flyers for each program monthly, updating old forms, creating up to 50folders with paperwork for briefings monthly, moving up to 30 slides fromone computer to another for classroom briefings and making up to 100 copies weekly for various programs, appointments, and classes.

Helped set up for newcomers briefing as well as put together 60 “goodiebags” for participants monthly, going the extra mile to create 50 pretend credit cards and 35 certificates for customers registered for the Kids Understanding Deployment Operations and Support (K.U.D.O.S.) event ran by the Readiness NCO.

Ability to assess and measure organizations' trends, concerns, and needs; assist in identifying and prioritizing goals; and provide guidance and direction for the development and implementation of effective plans and tools to address such issues: Assessed and measured the organizations’trends, concerns and needs by recognizing that the library check out/in logbinder was not being properly utilized and did not have a log of books.Identified and prioritized goals to create a new check in/out system and to create a library book inventory list for 200 books.

Developed and implemented the plans and used the tools given to establisha new system for the library, as well as book inventory. In the process, barcodes for the books that did not have them were created.

Ability to communicate effectively both orally and in writing: Communicated on over 1800 phone calls and 2000 individualinteractions. Responded to and initiated written communication via emailwith coworkers and leadership, on over 183 interactions. Allowed foreffective communication with the customers both orally and written to complete daily tasks.

Accomplishments:

- Volunteered to helped run the newcomers briefing. Reached out to all 32 briefers to get the correct contact numbers, emails, and slides. Created a right start briefer contact list as well as a Distro email list for current contactinformation for all 32 briefers. Created agenda to improve the program forboth customers and briefers.

Emailed 32 briefers to communicate updated agenda monthly. Revisedprevious continuity binder by including emails to use for future communication and for reminders to both briefers and clients. Set up classroom for 60 attendees, as well as set up information fair for 18 representatives to have tables to hand out resources for our newcomerbriefing attendees monthly. Communicated with all 18 representatives via email with dates, times, and locations monthly.

Reached out to all 10 briefers for our Bundles for Babies workshop. Created updated agenda and flyer for bundles for babies’ workshop. Reached out to a new contact to support our workshop. Facilitated Bundles for Babies workshop with 9 attendees. Set up classroom, contacted briefers, andbriefed.

• Created safe, fun environment for children and teens attending special programs.
• Assisted with youth development and other recreation programs to improve quality of camper experience.
• Explained and enforced rules and regulations
• Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.
• Assisted by supporting children and completing administrative and clerical tasks for program.
• Worked with families to find the best way to care of their children
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Educated potential participants on available services and processes to engage in program.
• Oversaw day-to-day activities
• Detailed program operations and participant activities with comprehensive recordkeeping.
• Coordinated referrals and direct support
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.

• Established collaborative relationships with patients through consistent and meaningful communication.
• Communicated back to nurses and therapists regarding patient performance and condition.
• Assisted in patient care activities such as Duty and Duty.
• Maintained medicine and equipment inventory, issued supplies to staff and notified personnel to procure more stock.
• Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.
• Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
• Implemented medical, behavioral and clinical team care plans and documented activities in medical systems.
• Informed nurses and therapists of any requests from physicians, patients, and visitors.
• Communicated with health and community partners to expedite services for new and existing customers.
• Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
• Scheduled patient appointments and assisted therapists and office staff with prioritizing and organizing caseloads.
• Reported patients' progress, attitudes and accomplishments to supervisors or therapists.
• Transported patients to and from treatment areas using wheelchairs and assistive devices.
• Recorded and maintained patients' attendance in client records.
• Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
• Observed patients undergoing treatments and reported status changes to supervising therapist for immediate attention.
• Helped develop, implement and optimize patient treatment plans and goals.
• Encouraged and attended to patients' physical needs to facilitate and attain therapeutic goals.
• Maintained occupational therapy supply inventories by regularly monitoring stock to determine product levels and anticipate supply needs.

• Provided one-on-one and group-based learning support to maintain student progress and development.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
• Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
• Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
• Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
• Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
• Collaborated with instructor to assist lesson and curriculum planning efforts.
• Delivered group teaching in classroom setting and implemented individual student support.
• Assessed and managed student behavior to maintain climate of intensive instruction.
• Attended to classroom details and logistics to maintain strong instructional environment.
• Administered quizzes and tests and documented grades.
• Aligned instructional approaches with development levels of students to enhance individual learning.
• Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments.
• Supported instructor with test administration, curriculum development and assignment grading.
• Contributed to committee-based work for development and enforcement of institutional and educational policies.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Promoted physical, mental and social development using classroom games and activities.
• Organized classroom library and art areas each day to keep classroom well-maintained.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Completed daily reports, meal count sheets and attendance logs.
• Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
• Worked under direction of licensed teacher in and outside of classroom.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Collated classroom materials to help teachers prepare for daily instruction and activities.
• Assisted students with various needs from putting on coats to go outside to reviewing homework assignments.
• Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
• Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
• Supported classroom activities, tutoring, and reviewing work.
• Tutored students in reading, language arts and other subjects.
• Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
• Tutored struggling students individually and in small groups to reinforce learning concepts.
• Distributed learning materials such as worksheets, textbooks and supplemental activities.
• Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
• Created lesson materials, visuals and digital presentations to supplement lesson plans.
• Organized and guided skills practice, research and memorization tasks for students.
• Maximized receptive learning by educating students using hands-on instructional techniques.
• Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
• Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
• Maintained schedule of support services and attended class sessions.
• Recorded grades for coursework and tests in online reporting system.
• Kept abreast of latest information on specific subjects and learning strategies.
• Offered complete instructional support for students unable to attend regular classes.
• Assessed student assignments to check quality and completeness before submission for grading.
• Optimized learning plans and quantified student progress through test administration.

• Planned and led games, reading time and singing for groups of children.
• Maintained effective schedule balance between rest periods, active play and instruction.
• Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Led children in creative, athletic and educational activities while maintaining safe and orderly group.
• Introduced children to educational games and activities to boost learning.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Distributed food, napkins and beverages in preparation for snack time.
• Assisted children with putting on coats and cold-weather gear before going outside.
• Cared for children ages 5 to 12 in nurturing and age-appropriate way.
• Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
• Instructed children in crafts and other activities to promote gross and fine motor skills.
• Kept areas clean, organized and stocked, and sanitized surfaces and toys
• Used positive reinforcement techniques to promote patience and other good behaviors in children.
• Consulted with families to discuss activities and behaviors of each child.
• Created safe and engaging learning environment for groups of diverse children with various learning styles.
• Helped children develop motor skills in preparation for preschool and kindergarten.
• Worked with children individually and in groups to teach social, communicative and problem-solving skills.
• Prepared group activities to enhance socialization, communication and problem-solving skills for children.
• Developed lessons and activities to promote children's physical and emotional development.
• Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
• Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
• Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
• Handled daily administrative tasks efficiently to minimize time away from children.
• Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
• Planned and managed learning-focused, imaginative and play-oriented activities for children.
• Provided one-on-one and peer group tutoring on core subjects for children
• Worked with students to provide both individual and group tutoring on core subjects.

• Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
• Provided one-on-one and group-based learning support to maintain student progress and development.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
• Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
• Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
• Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
• Collaborated with instructor to assist lesson and curriculum planning efforts.
• Delivered group teaching in classroom setting and implemented individual student support.
• Assessed and managed student behavior to maintain climate of intensive instruction.
• Attended to classroom details and logistics to maintain strong instructional environment.
• Aligned instructional approaches with development levels of students to enhance individual learning.
• Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments.
• Contributed to committee-based work for development and enforcement of institutional and educational policies.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Promoted physical, mental and social development using classroom games and activities.
• Organized classroom library and art areas each day to keep classroom well-maintained.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Completed daily reports, meal count sheets and attendance logs.
• Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
• Worked under direction of licensed teacher in and outside of classroom.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Collated classroom materials to help teachers prepare for daily instruction and activities.
• Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
• Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
• Supported classroom activities, tutoring, and reviewing work.