Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Debra Kowal

Chandler,AZ

Summary

Dynamic Global Customer Manager at Onsemi with a proven track record in enhancing customer satisfaction and streamlining service processes. Skilled in data analysis and problem-solving, I foster strong client relationships and lead teams to achieve business objectives. Committed to delivering superior service and driving revenue growth through effective communication and collaboration.

Overview

31
31
years of professional experience

Work History

Global Customer Manager

Onsemi
11.2013 - 03.2025
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Developed strong relationships with clients through consistent communication and proactive problemsolving.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Streamlined customer service processes to reduce response times and increase efficiency.
  • Championed initiatives aimed at improving overall customer experience across all touchpoints.
  • Analyzed customer feedback data to identify areas for improvement and implemented targeted initiatives.
  • Conducted regular training sessions for team members to improve their skills in handling customer issues.
  • Collaborated with other departments to develop solutions for cross-functional challenges affecting customers.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Product Marketing Business Analyst

Onsemi
08.2006 - 11.2013
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
  • Increased revenue opportunities by analyzing sales data and identifying underperforming areas for targeted improvement.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Generated ad-hoc reports to evaluate specific business requirements.

Inventory Asset Manger

Arrow Electronics
09.1994 - 04.2006
  • Managed risk by conducting thorough due diligence and regular portfolio reviews.
  • Maximized return on investment by implementing effective asset allocation strategies.
  • Streamlined operations, optimizing the use of technology for tracking and reporting performance metrics.
  • Optimized asset performance with proactive maintenance and upgrade programs.

Education

No Degree - Business

Western International University
Phoenix, AZ

No Degree - Business

Mesa Community College
Mesa, AZ

Skills

  • Customer relations
  • Team building
  • Account management
  • Account updates
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving abilities
  • Multitasking Abilities
  • Team collaboration
  • Effective communication

Interests

  • Pilates
  • Gym Workouts
  • Yoga
  • Mindfulness Practices
  • I enjoy cooking for friends and family gatherings
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • I like trying new recipes and food trends

Timeline

Global Customer Manager

Onsemi
11.2013 - 03.2025

Product Marketing Business Analyst

Onsemi
08.2006 - 11.2013

Inventory Asset Manger

Arrow Electronics
09.1994 - 04.2006

No Degree - Business

Western International University

No Degree - Business

Mesa Community College

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Debra Kowal