Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joi Austin Atwater

Jacksonville,FL

Summary

Experienced Project Manager with a strong track record of successfully managing complex projects in diverse industries. Recognized for leading cross-functional teams to deliver projects on time and within scope. Skilled in project lifecycle management and implementing process improvements to drive efficiency. Seeking a role to leverage expertise and training to enhance methods and procedures, driving growth and success within an organization.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Project Manager/Customer Service Associate/Communications Director for Network/Global Billing

AT&T
04.2017 - 03.2025
  • Retained, gather and organized documentation to support adjustment for auditing purposes and risk management
  • Understand and administer lines of business process and support productive working partnership with account executive managers, ordering managers and compliance auditing team to achieve customer satisfaction and revenue increase.
  • Conduct and review apex documents and legal advisories to stay up to date on tariff restrictions, company changes to process and procedures to avoid legal actions.
  • Handle appeals and work with Office of the President within the company to ensure customer service requests are met and completed thoroughly.
  • Conducts needs-based selling based on customer requirements which includes all necessary documentation to fulfill customer requests. Qualifies and refers sales opportunities as appropriate. Utilizes appropriate sales techniques.
  • Negotiates billing inquires, billing adjustments, customer complaints, and sale of new billing services.
  • Negotiates service order activity from customers and inputs information via on-line terminals.
  • Provides marketing and sales support including participation in account planning as required (i.e.: record reconciliation, customer instruction and education, etc.)
  • Handles collections of delinquent bills.
  • Determines credit deposit requirements and extensions of credit.
  • Handles Company generated projects (i.e.: Area transfers, Central Office changes, etc.).
  • Handles correspondence. (Customer, inter-department, inter-company, intra-department, intra-company.)
  • Issues and analyzes traffic studies.
  • Within the scope of the job, performs inter-departmental coordination as needed. Conduct and/or attend customer and/or interdepartmental meetings.
  • Records data and notations on bills and other forms via on-line terminal while communicating with customers by telephone. A headset must be worn in order to perform this function.
  • Typing and/or data entry is required in most assignments.
  • Responsible for sending out communications notices to me colleagues.
  • Handled services for financial institutes.
  • Handles commercial accounts.

Customer Service Associate - Consumer Sales Associate

AT&T
04.2005 - 04.2017
  • Continuously met and exceeded sales goals and customer service requirements.
  • Acted in a team lead and acting manager due to exceptional leadership skills.
  • Managed appeals and worked with other groups within the company to ensure customer service requests are met and completed thoroughly.
  • Consulted with customers to recommend and sell a variety of telecommunications products and services to fit daily technological needs.
  • Implemented proper sales techniques to encourage a good customer relationship and enhance buying experience.
  • Negotiated service order requests and billing inquiries, records data, notations, and complete forms via on-line systems.
  • Negotiated billing inquiries and/or adjustments, other inquiries and complaints
  • Account analysis to determine contract agreement will benefit the customer for new services negotiated.
  • Worked in capacity of Team lead and Acting Manager from time to time when a member of leadership was out of office or attending meetings.
  • Account analysis to determine contract agreement was met.
  • Handled customer escalations to ensure customer concerns were met and resolved.
  • Handled services for financial institutes.

Education

Notary - Florida

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Watson Realty Real Estate School

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Jean Ribault High School

Skills

  • Great Negotiator
  • American Sign Language Interpreter
  • Leadership
  • Proficient In Microsoft office
  • Excellent Customer Service Skills
  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Team collaboration
  • Project tracking
  • Relationship building
  • Client relations
  • Customer relations
  • Risk management
  • Coaching and mentoring
  • Strategic planning
  • Budget control
  • Processes and procedures
  • Conflict management
  • Team bonding
  • Performance improvements
  • Schedule management

Certification

  • Notary State Of Florida License - 2025

Timeline

Project Manager/Customer Service Associate/Communications Director for Network/Global Billing

AT&T
04.2017 - 03.2025

Customer Service Associate - Consumer Sales Associate

AT&T
04.2005 - 04.2017

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Watson Realty Real Estate School

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Jean Ribault High School

Notary - Florida

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Joi Austin Atwater