Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Debra Krieg

Troy

Summary

Accomplished IT Infrastructure Project Manager with 20+years expertise in successfully managing large-scale projects and leading cross-functional teams with exceptional results. Proven track record delivering large complex projects on time and within budget, while optimizing processes, controlling costs, and fostering a trusted advisor relationships with stakeholders. Recognized for exceptional team leadership, strategic planning, innovative problem-solving skills.


Overview

13
13
years of professional experience
1
1
Certification

Work History

IT Infrastructure Project Manager

Bayer (Consultant through iBridge Solutions)
04.2023 - Current
  • Managed the end-to-end IT Infrastructure for a $550M surface mining operation with2 remote locations consisting of 16 buildings, 26 miles apart under extreme environmental conditions and tight timelines
  • Oversaw the design, subcontractor management, and installation of 26 miles of a new Verizon fiber optic circuit being installed to bring connectivity to remote areas.
  • Collaborated with 9 different cross-functional teams,12 vendors, and multiple stakeholders to plan, schedule, and deploy the critical infrastructure; including: 2 Cisco firewalls, 15 switches, UPS systems, 10 Lenel cabinets supporting 52 security cameras and 29 badge readers, multiple servers, 6 Oxblue construction cameras, 6 Cell towers, Verizon network circuit, laptops, Skydio Drone, phones, Monitors/Displays, Wireless access points, and data drops
  • Controlled the IT budget by monitoring project expenses, managing vendors and their contracts, identifying risks associated with potential cost overruns, and taking corrective measures to mitigate those risks, resulting in project completing under budget
  • Optimized installation work with contractors to support budget & schedule constraints, by performing timely on-site inspections and construction oversight to identify potential opportunities for better cost efficiencies and to ensure minimal rework, resulting in the project completing18 days ahead of schedule
  • Created a runbook documenting all services, IPs, device location, equipment identifiers, and hyperlinked drawing and programming documentation to aid in future endeavors or service needs.

Technical Project Manager / Service Delivery Manager

2ndWatch (Ollion)
05.2021 - 03.2023
  • Responsible for fostering trusted advisor relationship with clients by managing not only the customers projects for newly ordered services; but also, the operational needs of the customers environments ensuring their new services are seamlessly delivered and being monitored
  • Planned, executed, and supported new AWS and Azure Cloud services for multiple customers
  • Effectively communicated with stakeholders, clients, and internal technical teams on the planning, execution, mitigation plan for any risks, and handover of the key initiatives, resulting in an 32% increase in customer satisfaction scores
  • Acted as the single POC for any operational needs
  • Decreased incidents by 96% by monitoring / reporting system vulnerabilities and scheduling remediation
  • Managed/analyzed data within the customer environments using custom reporting through Cloud Health, to provide environmental rightsizing recommendations and stability reporting, resulting in a $2.5M increase in new contracts

Senior Program Manager/ Senior Manager

Lumen (formerly Centurylink)
02.2015 - 05.2021
  • Responsible for the Program Management and the creation of the Strategic Team supporting the project management of new managed hosting, cloud, and network services for Lumens top 100 global strategic accounts, contributing to installation revenue exceeding $53M annually
  • Led recurring discussions with 4 Project Managers, 8 Project Coordinators, and multiple engineering teams discussing roadmaps and timelines for the rollout of new products and services within the Strategic Implementation Team
  • Allocated resources as subject matter experts across multiple customer projects to maximize efficiency
  • Key contributor of an automated color coded scorecard used to track Project Manager and Project Coordinator KPIs, resulting in 64% increase in KPI's for the business unit and showing an increase in employee productivity
  • Reduced disconnect interval by 72%, leading an 86% reduction in customer credits
  • Consistently Recognized as a top performer 11 out of 14 years
  • Top performer 2017 leadership award
  • Led globally in customer satisfaction scores in 2020 with a 94% response rate and 98% satisfaction rate

Sr Project Manager/ Service Delivery Manager

Lumen (formerly Centurylink)
01.2012 - 02.2015
  • Responsible for managing a team of project coordinators with their assistance in the project management of all newly ordered services for our customers
  • Oversaw the planning, execution, and handover of newly ordered services
  • Worked closely with the Project Coordinators to ensure all services are delivered within the project plan timeline and tasks communicated clearly to all stakeholders
  • Responsible for ensuring services are delivered on time and without incident by identifying and mitigating any risks prior to install , resulting in first time clean handover increase from 40% to 98% within the first year and a 20-point increase in customer net promoter scores
  • Led cross-functional teams throughout implementation and testing of new services resulting in a decrease in order interval by 48%
  • Awarded Summit award for key contributions to training provided to cross functional teams in an effort to increase company profitability, and employee and customer satisfaction

Education

No Degree - Business Administration And Management

Maryville University of Saint Louis
St. Louis, MO

Skills

  • IT Infrastructure expertise
  • IT Security Management
  • Agile/Waterfall Project Management Methodologies
  • AWS and Microsoft Azure Cloud Solutions
  • Managed Hosting, Colocation, and Network Circuit Solutions
  • ITIL framework
  • Certified Scrum Master
  • Vendor Management
  • Infrastructure planning
  • Disaster Recovery planning
  • Technology Migrations
  • Strategic Mindset
  • Firewalls
  • Change Management Practitioner
  • Cisco Equipment
  • Lenel Security Access Control
  • Security Cameras/Badge Readers
  • Construction Cameras
  • System Migrations

Certification

  • Certified Scrum Master (CSM) - Certificate Recieved
  • ITILv3 - Certificate Received
  • Project Management Professional Training - Pending testing for certification
  • Agile Project Management - Agile Delivery - Training


Awards

Bayer “ONE TEAM” Award (2023): Recognized for the hard work, dedication, and successful completion of the IT Infrastructure for the Caldwell Canyon Mine project under extreme environmental conditions and tight timelines., 


Bayer - Recognized by the project team for identifying a solution that would recognize $2M in initial cost savings,


Lumen (Centurylink) - Summit Award (2013): Given to only8 employees globally for outstanding contributions.,


Lumen (Centurylink)- Top Performer Recognition:11 of14 years consistently exceeded goals.

Timeline

IT Infrastructure Project Manager

Bayer (Consultant through iBridge Solutions)
04.2023 - Current

Technical Project Manager / Service Delivery Manager

2ndWatch (Ollion)
05.2021 - 03.2023

Senior Program Manager/ Senior Manager

Lumen (formerly Centurylink)
02.2015 - 05.2021

Sr Project Manager/ Service Delivery Manager

Lumen (formerly Centurylink)
01.2012 - 02.2015

No Degree - Business Administration And Management

Maryville University of Saint Louis

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Debra Krieg