Debra LaBerge
Dallas,GA
Summary
Energetic and detail-driven with strong communication and negotiation skills. Possesses in-depth understanding of customer service principles and adept at managing client relationships. Dedicated to delivering exceptional results and fostering client satisfaction.
Overview
10
10
years of professional experience
Work History
Ops Admin Agent
FedEx
10.2023 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Claims Representative
Progressive
06.2022 - 10.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
People Leader
Walmart
08.2015 - 06.2022
- Streamlined processes for improved efficiency, reducing overhead costs and increasing productivity.
- Developed training programs tailored to individual needs, enhancing skills and boosting job satisfaction levels.
- Implemented data-driven strategies for continuous improvement in team performance metrics.
- Championed continuous improvement initiatives by encouraging open feedback and implementing effective solutions to address identified concerns.
- Oversaw employee retention strategies aimed at reducing turnover rates while maintaining a motivated workforce.
- Contributed to talent acquisition efforts by participating in interviews, evaluating candidates based on potential fit within the organization.
Education
High School Diploma -
Colonial High School
Orlando, FLSkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Timeline
Ops Admin Agent
FedEx
10.2023 - Current
Claims Representative
Progressive
06.2022 - 10.2023
People Leader
Walmart
08.2015 - 06.2022
High School Diploma -
Colonial High School
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