Debra Lane
Boise,ID
Summary
A customer service professional with a strong passion for helping others. Strong communication abilities. Knowledge of Microsoft Office Suite, data entry and multiline phones. Experience with call centers and office work. Works well independently or as part of a team. Familiar with fast paced environments. Excellent with multitasking and problem solving.
Overview
36
36
years of professional experience
Work History
Social Media Content Reviewer
Teleperformance USA
Boise, ID
08.2022 - 11.2024
- Identified areas where improvements could be made in terms of reviewing policies and procedures.
- Documented findings of each review in a detailed report.
- Developed reporting systems that provided comprehensive analysis of the results of each review.
Customer Technical Support Diabetic Pump
Insight Global LLC
Boise, USA
01.2021 - 08.2022
- Resolved customer inquiries by troubleshooting hardware and software issues.
- Maintained audit trail and statistical records of problems and conditions reported by client.
Customer Technical Support Vision Cellular Srv
Sykes
Boise, USA
01.2020 - 01.2021
- Provided technical advice and support to existing customers regarding product usage or installation issues.
Customer Service/Technical Support/Senior QA Analyst
United Call Centers
Boise, USA
01.2012 - 01.2020
- Assisted customers with their Verizon cellular phone plans and all aspects of their accounts
- Triaged calls according to company standards, coached individuals to attain above average statistics
- Trained and supervised team (14 people & 3 coaches) to be customer service representatives
Workers Compensation Underwriter
State Insurance Fund
Boise, USA
01.1989 - 01.1999
- Evaluated businesses for risk and ensured the correct premium was charged
Education
Criminal Justice -
University of Phoenix
Business Marketing and Communications Advertising -
University of Idaho
Skills
- Microsoft Office Suite
- Data Entry
- Spreadsheets
- Multiline Phones
- Sales
- Marketing
- Insurance
- Analytics
- Database Management
- Organized
- Customer Service
- Communication
- Accurate
- Team Player
Timeline
Social Media Content Reviewer
Teleperformance USA
08.2022 - 11.2024
Customer Technical Support Diabetic Pump
Insight Global LLC
01.2021 - 08.2022
Customer Technical Support Vision Cellular Srv
Sykes
01.2020 - 01.2021
Customer Service/Technical Support/Senior QA Analyst
United Call Centers
01.2012 - 01.2020
Workers Compensation Underwriter
State Insurance Fund
01.1989 - 01.1999
Criminal Justice -
University of Phoenix
Business Marketing and Communications Advertising -
University of Idaho