Debra Lee
Goldsboro,NC
Summary
Dynamic professional with a proven track record at Makers & Creators, enhancing brand awareness and customer engagement through strategic planning and exceptional promotional campaigns. Skilled in cash handling and team leadership, I excel in creating memorable client experiences and fostering strong relationships. My approach has consistently resulted in improved operational efficiency and increased visitor engagement.
Overview
8
8
years of professional experience
Work History
Booth Manager
Makers & Creators
Abilene, TX
11.2022 - 07.2023
- Enhanced company reputation with exceptional booth presentation and attention to detail.
- Streamlined operations for improved event outcomes through effective team coordination and communication.
- Evaluated employee performance regularly, providing feedback to foster continuous improvement in skills and productivity.
- Collaborated with marketing teams to create compelling promotional campaigns that attracted a larger audience to the booth.
- Maintained a clean, organized, and safe environment at the booth for both staff members and visitors alike.
- Maximized booth visibility through strategic placement, signage, and promotional materials.
- Optimized booth layouts for enhanced traffic flow, leading to increased visitor engagement.
- Managed budgets effectively, negotiating with vendors to secure cost-efficient deals without compromising quality or service levels.
- Maintained detailed records of all booths managed throughout my career, enabling easy reference when preparing for future events.
- Built strong relationships with vendors and suppliers, ensuring timely delivery of required materials and services.
- Delivered memorable experiences for clients by addressing their needs promptly and professionally.
- Processed various cash transactions and answered gaming customer questions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Sales Associate
Private Security Training Center
San Bernardino, CA
07.2015 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Library Assistant
Cisco College
Abilene, TX
07.2021 - 09.2022
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Monitored library environments to maintain safe, hazard-free settings.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Helped children select appropriate reading level library books.
Sales Associate
TJ Max
San Bernardino, CA
01.2018 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Associate In Physical Therapy - Physical Therapy Assisting
MedCerts
Goldsboro, NCHigh School Degree -
Cajon High School
San Bernardino, CA06.2018
Skills
- Customer Engagement
- Brand Awareness
- Promotional planning
- Cash Handling
- Cash handling expertise
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Adaptability and Flexibility
- Relationship Building
- Professional and Courteous
- Task Prioritization
- Task Delegation
- Strategic Planning
Timeline
Booth Manager
Makers & Creators
11.2022 - 07.2023
Library Assistant
Cisco College
07.2021 - 09.2022
Sales Associate
TJ Max
01.2018 - 07.2019
Sales Associate
Private Security Training Center
07.2015 - 09.2017
Associate In Physical Therapy - Physical Therapy Assisting
MedCerts
High School Degree -
Cajon High School