Debra Leidy
Summary
Accomplished manager with 10+ years of experience in retail, operations, and bank management. Proven ability to drive sales, improve processes, build customer loyalty, and lead high-performing teams. Adept at resolving problems, reducing shrinkage, managing risk, and delivering excellent customer service. Seeking a leadership role where I can apply my management expertise and strong organizational skills.
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
11
11
years of professional experience
Work History
Store Manager – Unassigned
Walgreens
Sheboygan
11.2024 - 04.2026
- Led a team of 20+ employees, improving customer satisfaction and operational efficiency.
- Directed staff in sales, inventory, and cash management; ensured accurate reconciliations and regulatory compliance.
- Reduced shrinkage and loss through improved security and audit procedures.
- Managed scheduling, training, and coaching to optimize team performance.
- Developed and executed merchandising strategies, increasing departmental sales by up to 10%.
- Monitored KPIs and generated reports for leadership and budget planning.
- Managed daily store operations ensuring compliance with company policies.
- Trained and supervised staff to enhance customer service skills.
- Oversaw inventory management and restocking processes to maintain product availability.
- Developed promotional displays to attract customer interest in seasonal products.
- Ensured cleanliness and organization of store layout for optimal shopping experience.
- Resolved customer complaints effectively, promoting positive relationships and loyalty.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Operations Manager
Loves Travel Stops
Sheboygan
05.2023 - 11.2024
- Delivered outstanding guest service in a fast-paced, high-volume environment.
- Supervised and mentored 15+ staff members, fostering a culture of accountability and growth.
- Oversaw inventory levels, ordering processes, and merchandising to maximize product availability and sales.
- Implemented loss prevention strategies to safeguard assets.
- Collaborated with company leaders to meet sales goals and support business initiatives.
- Oversaw daily operations and maintenance of travel stop facilities.
- Managed staff scheduling to ensure coverage during peak hours.
- Trained new employees on operational procedures and customer service standards.
- Coordinated inventory management for merchandise and fuel supplies.
- Resolved customer complaints to ensure satisfaction and loyalty at travel stops.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Assistant Store Manager
Kwik Trip
Sheboygan
12.2021 - 03.2023
- Enhanced customer experiences through exceptional service and problem resolution.
- Managed inventory, merchandising, and compliance with health and safety regulations.
- Supported store manager in all operational functions, including hiring and training new employees.
- Supported daily store operations and managed team schedules effectively.
- Trained new employees on customer service and operational standards.
- Maintained inventory levels and organized stockroom for efficiency.
- Resolved customer inquiries and provided exceptional service consistently.
- Monitored cash handling procedures to ensure accuracy during transactions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Owner / Groomer
Sheboygan Dog Mom Mobile Groomer
Sheboygan
10.2020 - 07.2021
- Launched and managed a successful mobile dog grooming business.
- Built a loyal client base through outstanding service, attention to detail, and transparent pricing.
- Handled all business operations, from budgeting and marketing to scheduling and service delivery.
- Maintained grooming equipment and ensured cleanliness of mobile unit.
- Developed marketing strategies to attract new clients in the local community.
- Provided exceptional customer service to pet owners during appointments.
- Handled financial transactions and maintained accurate records of sales.
- Sourced high-quality grooming products for various pet needs.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Hosted special events to boost brand awareness and increase community engagement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Bank Manager/AVP
Wells Fargo
Sheboygan
04.2015 - 10.2020
- Managed branch operations, overseeing staff, cash flow, and customer relationships.
- Ensured compliance with banking policies and regulatory standards.
- Evaluated, approved, and processed loan applications.
- Developed new business and strengthened community partnerships to drive growth.
- Prepared budget and risk management reports for senior leadership.
- Led branch operations to ensure compliance with banking regulations.
- Managed team performance through regular coaching and feedback sessions.
- Developed and enforced policies to improve customer service standards.
- Oversaw daily cash management and transaction processing activities.
- Created and maintained a positive work environment within the branch.
- Investigated suspicious transactions that could be linked to money laundering activities.
- Maintained strict confidentiality of customer information at all times.
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
- Delivered associate performance evaluations to determine merit increases and bonus amounts.
- Facilitated training sessions for staff on compliance and risk management protocols.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
Education
Bachelor of Science -
The College of New Jersey
Ewing, NJHigh School Diploma -
Raritan High School
Hazlet, NJSkills
- Retail & Operations Management
- Team Leadership & Staff Development
- Budgeting & Financial Oversight
- Merchandising & Inventory Control
- Shrinkage & Fraud Prevention
- Customer Service Excellence
- Scheduling & Task Assignment
- Training & Coaching
- Safety & Compliance
- Inventory management
- Visual merchandising
- Sales analysis
- Loss prevention
- Customer relationship management
- Team leadership
- Staff training
- Operational compliance
- Effective communication
- Time management
- Conflict resolution
- Inventory control
- Team building and leadership
- Strategic thinker
- Employee terminations
- Sales professional
- Personnel development
Timeline
Store Manager – Unassigned
Walgreens
11.2024 - 04.2026
Operations Manager
Loves Travel Stops
05.2023 - 11.2024
Assistant Store Manager
Kwik Trip
12.2021 - 03.2023
Owner / Groomer
Sheboygan Dog Mom Mobile Groomer
10.2020 - 07.2021
Bank Manager/AVP
Wells Fargo
04.2015 - 10.2020
Bachelor of Science -
The College of New Jersey
High School Diploma -
Raritan High School