Robert Bortei-Doku
Lowes Home Improvement Stores
Atlanta,GA
1
Certification
25
Years of experience
Results-driven Operations and IT professional with 20 years in retail leadership and 9 years in technical support. Led teams of up to 50 associates, enhancing sales and operational performance while managing inventory and assets. Technical skills encompass Windows, Microsoft 365, hardware/software troubleshooting, and IT asset management, with a focus on process improvement and team development.
Work History
Merchandise Manager
2 Years 5 Months- Directed merchandise placement, planogram execution, and seasonal resets to maintain accurate sales floor presentation.
- Coordinated pricing, signage, and promotional execution across departments to align with merchandising standards.
- Trained associates on merchandising standards, shelf recovery, and display compliance to strengthen store execution.
Retail Manager
22 Years- Managed daily operations of high-volume retail environment, ensuring sales growth, customer satisfaction, and operational excellence.
- Managed daily operations of a high-volume retail environment while driving sales, profitability, customer satisfaction, safety, and operational excellence.
- Led, coached, and developed approximately 50 associates, improving accountability, engagement, productivity, and retention.
- Managed workforce planning, scheduling, inventory, merchandising, receiving, replenishment, and loss prevention.
- Resolved complex customer issues, collaborating with district and cross-functional leadership to support company initiatives.
- Resolved complex customer issues and partnered with district and cross-functional leadership on company initiatives.
- Reduced inventory shrink 3% through stronger controls and accountability.
- Improved associate retention 5% through coaching, recognition, and leadership development.
Computer Support Technician
3 Years- Installed, configured, patched, and troubleshot Windows systems and software applications.
- Installed, configured, patched, and troubleshot Windows systems and software applications to ensure optimal performance.
- Re-imaged and deployed laptops and assisted with technology moves involving computers, phones, servers, and other equipment.
- Managed IT inventory, assets, service requests, and problem tickets to streamline support processes.
- Provided end-user training and maintained accurate support documentation to enhance user experience.
Senior Desktop Technician
5 Years- Conducted hardware maintenance, software upgrades, Windows support, and system maintenance to ensure optimal system performance.
- Performed hardware maintenance, software upgrades, Windows support, and system maintenance.
- Managed user accounts and permissions in Active Directory.
- Resolved desktop hardware and software issues to reduce downtime and enhance user experience.
Help Desk Analyst
1 Year- Delivered customer and desktop support by diagnosing and resolving hardware, software, and system issues to enhance user experience.
- Handled support calls, documented resolutions, and ensured timely ticket completion to maintain service quality.
- Installed and maintained client computers, operating systems, and approved applications.
- Oversaw IT asset information and escalated unresolved issues in Remedy ticketing system to facilitate prompt resolution.
Education
No Degree - Computer And Information Systems
CompTia A+ And Net+ - Computer Networking
Skills
Retail & Operations Management
Team leadership
Retail Operations
Technical Support
Windows & Microsoft 365
Active Directory
Inventory & Asset Management
Merchandising Strategy
Workforce planning
Performance management
Customer Service
Process Improvement
Safety & Loss Prevention
Product Display Setup
Associate Training
Sales Analytics
Leadership coaching
Certification
- CompTIA A+ Certified
- CompTIA Network+ Training
Timeline
Merchandise Manager
Lowes Home Improvement Stores
03.2024 - 08.2026Read More
Computer Support Technician
The Home Depot
01.2011 - 01.2014Read More
Senior Desktop Technician
Cogito Capital Group
01.2006 - 01.2011Read More
Help Desk Analyst
IBM
01.2005 - 01.2006Read More
Retail Manager
The Home Depot
01.2002 - 01.2024Read More
Westchester Community College
No Degree from Computer And Information Systems
Read More
Silicon Valley Computer Learning Center
CompTia A+ And Net+ from Computer Networking
Read More