Debra Lewis
Customer Service
Kenosha,WI
Summary
Dynamic customer service supervisor with over 8 years of experience in team leadership and mentoring. Expertise in customer relationship management and communication skills, driving improvements in service delivery and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Customer Service Supervisor
Piggly Wiggly Grocery Store
09.2024 - Current
- Supervised daily operations, ensuring efficient service and adherence to company standards.
- Trained and mentored new staff, enhancing team performance and customer interactions.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached employees through day-to-day work and complex problems.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Assistant Manager
Chasers Lounge
06.2008 - 08.2024
- Led team operations to enhance service delivery, resulting in improved customer satisfaction.
- Streamlined inventory management processes, contributing to reduced stock discrepancies and improved availability.
- Implemented training programs for new staff, fostering a knowledgeable team and enhancing service efficiency.
- Coordinated scheduling and staffing to optimize coverage during peak hours, ensuring seamless operations.
- Collaborated with management to develop promotional strategies, increasing customer foot traffic and sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Machine Operator
Monarch Plastics
06.2015 - 06.2017
- Operated machinery efficiently, ensuring adherence to safety protocols and reducing downtime.
- Monitored production processes to maintain quality standards and troubleshoot equipment issues.
- Conducted routine equipment checks, identifying maintenance needs to prevent operational disruptions.
- Assisted in training new operators, enhancing team productivity and operational understanding.
Education
High School Diploma -
Bakersfield High
Bakersfield, CASkills
Service supervision
Team leadership
Team mentoring
Client support
Issue resolution
Satisfaction improvement
Relationship management
Time management
Multitasking and organization
Decision-making
Cash handling accuracy
Communication skills
Accomplishments
- Achieved goals by completing all tasks with accuracy and efficiency.
- Supervised team of 15 staff members.
Timeline
Customer Service Supervisor
Piggly Wiggly Grocery Store
09.2024 - Current
Machine Operator
Monarch Plastics
06.2015 - 06.2017
Assistant Manager
Chasers Lounge
06.2008 - 08.2024
High School Diploma -
Bakersfield High