Mandi Bowman
Summary
Versatile customer service professional with expertise in conflict resolution, compliance management, and account oversight. Proven ability to enhance customer experience through effective communication and targeted training initiatives, driving retention and satisfaction across diverse service settings.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Aegis Health
01.2026 - 06.2026
- Managed customer service operations, facilitated communications, and resolved escalations to enhance customer retention and satisfaction while ensuring compliance.
- Implemented feedback systems to improve customer satisfaction levels.
- Developed training programs to enhance staff skills and knowledge.
Customer Service
True Dynamics
08.2023 - 11.2025
- Provided customer support and conflict resolution, ensured compliance, and enhanced client relations through effective data entry and objective handling.
- Resolved complaints and provided effective solutions promptly.
- Assisted customers with inquiries and product selections.
- Maintained accurate records of customer interactions and transactions.
Waitress
Flanigans
02.2023 - 02.2024
- Delivered high-volume service while managing multiple tables and driving sales through effective upselling.
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining areas and service stations.
Cashier
Grandview Market
05.2019 - 01.2023
- Processed customer transactions and provided service with accuracy in fast-paced environment.
- Assisted customers with product inquiries and provided excellent service.
- Maintained clean and organized checkout areas for customer convenience.
Customer Service
Complete Health
01.2020 - 12.2022
- Provided customer service to ensure satisfaction.
- Greeted customers and provided customer service support.
- Managed accounts, data input, billing inquiries, client support, and compliance verification to enhance service quality.
- Completed training courses on customer service techniques.
- Performed administrative tasks such as agent onboarding and licensing to streamline team operations.
Customer Service
Number One Health
10.2018 - 02.2020
- Provided exceptional customer support to clients regarding health insurance inquiries.
- Assisted clients in understanding policy options and benefits tailored to needs.
- Resolved customer complaints by researching issues and offering effective solutions.
- Managed client accounts to enhance satisfaction and retention through data input, billing inquiries, client support, and compliance verification.
- Performed administrative functions, including agent onboarding and licensing.
Waitress
Tiramisu Ristorante
05.2015 - 02.2017
- Provided fine dining experience, showcasing etiquette and upscale wine presentation to enhance guest satisfaction in prestigious setting.
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and communicated with kitchen staff.
- Served food and beverages promptly while maintaining cleanliness standards.
Waitress
Cafe Toscano
07.2012 - 03.2015
- Managed multiple tables as lead server, coordinating orders and service flow efficiently.
- Delivered exceptional service to customers, ensuring satisfaction and timely dining experiences.
- Presented food and beverages with attention to detail, enhancing guest experience and satisfaction.
Education
High School Diploma -
Adult Education Center
West Palm Beach, FL01-2018
Certificate of Completion - Women's Health
FMC Carswell
06-2013
Certificate of Completion - Hospice Volunteer Training
FMC Carswell
04-2013
Skills
- Customer Service
- Conflict resolution
- Retention strategies
- Account management
- Compliance management
- Service supervision
- Quality assurance monitoring
- Call center software
- Sales transaction systems
- Financial transaction handling
- Data management
- Microsoft Office
- Effective communication
- Problem solving
- Time management
- Rapport building
- Compliance assurance
Timeline
Customer Service Manager
Aegis Health
01.2026 - 06.2026
Customer Service
True Dynamics
08.2023 - 11.2025
Waitress
Flanigans
02.2023 - 02.2024
Customer Service
Complete Health
01.2020 - 12.2022
Cashier
Grandview Market
05.2019 - 01.2023
Customer Service
Number One Health
10.2018 - 02.2020
Waitress
Tiramisu Ristorante
05.2015 - 02.2017
Waitress
Cafe Toscano
07.2012 - 03.2015
High School Diploma -
Adult Education Center
Certificate of Completion - Women's Health
FMC Carswell
Certificate of Completion - Hospice Volunteer Training
FMC Carswell