Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Debra Lien

Saratoga Springs,UT

Summary

Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Cashier

Utah County Treasury
Provo, UT
10.2024 - 12.2024
  • Handled questions related to the payment of real estate taxes.
  • Processed and issued tax statements, receipts, refunds, and change due to customers.
  • Handled cash, check, debit, and credit transactions efficiently.
  • Ensured accuracy in opening-closing routines through effective handling of cash drawers and incoming checks.
  • Demonstrated consistent performance over two years during seasonal role, leading to continued work opportunity.

Customer Service Representative

Deseret Book
American Fork, UT
11.2022 - 06.2024
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Processed customer purchases, returns, and exchanges via cash, debit, or credit transactions.
  • Managed stock levels and monitored product availability.
  • Marketed multiple products and services.

Service Center Agent

Mountain America Credit Union
Sandy, UT
11.2012 - 08.2022
  • Demonstrated professionalism when responding to calls, ensuring clear understanding of customer expectations.
  • Facilitated resolution of issues tied to client account management.
  • Implemented strategies to promote banking services and products, increasing sales and customer engagement.
  • Processed loan payments while ensuring accurate payment dates and amounts.
  • Handled resolution of fraudulent transactions and card disputes.

Education

Associate of Science - Business Management

Idaho State University
Idaho Falls, ID
06.2009

High School Diploma -

Joliet Junior College
Joliet, IL
06.1972

Skills

  • Account Management
  • Transaction Processing
  • Call Documentation
  • Needs Assessment
  • Data Entry
  • Order and Refund Processing
  • Verbal and Written Communication
  • Payment Processing
  • Billing Adjustments and Refunds
  • Remote Office Availability
  • Microsoft Office Suite
  • Document and Records Management
  • Inbound and Outbound Calling
  • Time Management

Certification

  • Human Resource Certificate - 2009
  • Notary - 2009-2012

References

References available upon request.

Timeline

Cashier

Utah County Treasury
10.2024 - 12.2024

Customer Service Representative

Deseret Book
11.2022 - 06.2024

Service Center Agent

Mountain America Credit Union
11.2012 - 08.2022

Associate of Science - Business Management

Idaho State University

High School Diploma -

Joliet Junior College

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Debra Lien