Debra Lyons
Gray Court,South Carolina
Summary
Proactive Transportation Clerk offering over 15 years of demonstrated success in performing clerical duties in support of Transportation managers and drivers. Highly skilled in managing invoice generation, mileage reports and shipping documentation.
Overview
27
27
years of professional experience
Work History
Medical Transport Driver
Elite Home Health Care Services LLC
2023.08 - Current
- Operated with safety and skill to avoid accidents and delays.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
Customer Service Representative-Remote
Arise Platform
2018.03 - Current
- Answer incoming phone calls through the Five-9 system
- Provide account information such as billing, account balances etc
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Transportation Clerk
Laurens County Schools
2015.08 - 2023.07
- Answered and managed incoming and outgoing calls while recording accurate messages
- Coordinated conference calls, including scheduling, managing reservations, and sending confirmations
- Processed invoices along with timesheets for over 67 employees
- Oversaw daily office operations for staff of over 67 employees
- Compiled and analyzed data using spreadsheets or other database software such as Excel and PowerPoint.
Store - Deli Worker
Ingles Grocery
2017.10 - 2019.01
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Used downtime to prepare ingredients and restock supplies for expected busy periods
- Opened new inventory and rotated stock by dates to maintain freshness.
Dialysis Lab Driver
Lear Logistics
2013.09 - 2016.10
- Maintained accurate logs of all deliveries
- Handled blood, urine, and stool cultures daily
- Ensured that goods and products were delivered to the customer on time and in excellent condition
- Established long-term customer relationships through prompt and courteous service
- Enforced the on-time shipment of products to create exceptional customer experiences.
Transportation Dispatcher/Bus Driver/Trip Manager
Greenville County Schools
2002.03 - 2015.08
- Scheduled and dispatched drivers to locations in Golden Strip and Donaldson
- Informed the maintenance department about school bus breakdowns and provided updates on the completion of work orders on buses
- Handled incoming calls and emails from customers regarding issues with bus transportation
- Communicated with over 80 drivers and over 35 schools daily, providing them with drivers and buses for field trips and after school activities.
Bus Driver
Laurens County Schools
1997.11 - 2002.03
- Obeyed all local and DOT traffic rules and regulations
- Adhered to all scheduled routes to ensure timely drop-offs and pick-ups at all locations
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations
- Transported passengers safely between destinations while following prescribed routes.
Education
Associate of Science - Business Management
Argosy University
Atlanta, GA2015
High School Diploma -
Laurens District 55 High School
Laurens, SC2006
Skills
- Route/ travel planning management
- Administrative support specialist
- Office management
- Customer service-oriented
- Excellent planner and coordinator
- Payroll/ Invoice data entry
- Strong Work Ethic
- Spreadsheet management
- Class B CDL w/passenger endorsement
- Administrative assistance
- Hazmat material handler
Timeline
Medical Transport Driver
Elite Home Health Care Services LLC
2023.08 - Current
Customer Service Representative-Remote
Arise Platform
2018.03 - Current
Store - Deli Worker
Ingles Grocery
2017.10 - 2019.01
Transportation Clerk
Laurens County Schools
2015.08 - 2023.07
Dialysis Lab Driver
Lear Logistics
2013.09 - 2016.10
Transportation Dispatcher/Bus Driver/Trip Manager
Greenville County Schools
2002.03 - 2015.08
Bus Driver
Laurens County Schools
1997.11 - 2002.03
Associate of Science - Business Management
Argosy University
High School Diploma -
Laurens District 55 High School
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