Debra Lyons
Gray Court,South Carolina
Summary
Proactive Transportation Clerk offering over 12 years of demonstrated success in performing clerical duties in support of Transportation managers and drivers. Highly skilled in managing invoice generation, mileage reports and shipping documentation.
Overview
29
29
years of professional experience
Work History
Transportation Specialist
Elite Home Health Care
Greenwood, SC
08.2023 - Current
- Coordinated transportation logistics for patient appointments, ensuring timely and efficient service delivery.
- Oversaw scheduling processes, optimizing routes to improve operational efficiency and reduce delays.
- Implemented safety protocols for transporting patients, enhancing compliance with health regulations and standards.
- Developed and maintained relationships with local transportation providers to enhance service options for clients.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
Arise- Customer Service (Remote)
Laurens, SC
03.2018 - Current
- Answer incoming phone calls through the Five-9 system.
- Delivered account information including billing and account balances to assist customers.
- Resolved customer issues related to online website functionality.
- Provide great customer care service.
Transportation Clerk
Laurens County Schools
Laurens, SC
08.2015 - 07.2023
- Managed incoming and outgoing calls, ensuring accurate message recording and communication flow.
- Coordinated conference calls by scheduling, managing reservations, and confirming attendance to facilitate effective meetings.
- Compiled and analyzed data using spreadsheets or other database software such as Excel and PowerPoint.
- Oversaw daily office operations for over 67 employees, ensuring smooth workflow and resource allocation.
- Coordinated conference calls, including scheduling, managing reservations, and sending confirmations.
Dialysis Lab Driver
Lear Logistics
Atlanta, GA
09.2013 - 10.2016
- Maintained accurate delivery logs to ensure traceability and accountability.
- Processed and documented blood, urine, and stool cultures in a laboratory setting.
- Enforced the on-time shipment of products to create exceptional customer experiences.
- Built long-term customer relationships through prompt, courteous service that enhanced client trust.
- Maintained accurate logs of all deliveries.
Transportation Dispatcher/Bus Driver/Trip Manager
Greenville County Schools
Greenville, SC
03.2002 - 08.2015
- Scheduled and dispatched drivers to locations across Golden Strip and Donaldson, ensuring timely service delivery.
- Notified maintenance department of bus breakdowns and tracked progress on work orders, facilitating quick resolutions.
- Managed incoming calls and emails from customers, addressing transportation issues to enhance service quality.
- Informed the maintenance department about school bus breakdowns and provided updates on the completion of work orders on buses.
Bus Driver
Laurens County Schools
Laurens, SC
11.1997 - 03.2002
- Followed local and DOT traffic rules to ensure compliance.
- Executed scheduled routes to guarantee timely drop-offs and pick-ups for all passengers.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Transported passengers safely between destinations, ensuring compliance with prescribed routes.
Education
High School Diploma -
Laurens District 55 High School
Laurens, SCAssociate of Science - Business Management
Argosy University
Atlanta, GASkills
- Route management
- Managing schedules
- Class B CDL w/passenger endorsement
- Hazmat material handler
- Administrative support
- Administrative assistance
- Office management
- Customer service
- Assisting customers
- Attendance tracking
- Data entry
- Spreadsheet management
- Travel planning
- Excellent planner and coordinator
- Critical thinker
Timeline
Transportation Specialist
Elite Home Health Care
08.2023 - Current
Arise- Customer Service (Remote)
03.2018 - Current
Transportation Clerk
Laurens County Schools
08.2015 - 07.2023
Dialysis Lab Driver
Lear Logistics
09.2013 - 10.2016
Transportation Dispatcher/Bus Driver/Trip Manager
Greenville County Schools
03.2002 - 08.2015
Bus Driver
Laurens County Schools
11.1997 - 03.2002
Associate of Science - Business Management
Argosy University
High School Diploma -
Laurens District 55 High School