Debbie McInerney
Weymouth,MA
Summary
Dynamic hospitality professional with over 10 years of food service experience. Skilled in cocktail preparation, customer engagement, and operational management, with proven leadership as a restaurant general manager. Holds relevant certifications and excels at delivering exceptional guest experiences in fast-paced, high-volume environments.
Overview
1
1
Certification
4
4
years of post-secondary education
32
32
years of professional experience
Work History
Library Literacy and Media specialist
Weymouth Public Schools
Weymouth, MA
03.2013 - Current
- Supported inclusive classrooms by assisting teachers with lesson planning and student engagement
- Facilitated positive interactions and communication with students, promoting engagement and enhancing learning experiences.
- Adapted to diverse student needs, contributing to a supportive educational environment
- Collaborated with teachers to integrate technology into classroom instruction.
- Managed updates to school website and social media communications, improving dissemination of information to the school community.
- Trained staff on using digital tools and resources effectively.
- Coordinated video production for student projects and announcements.
- Evaluated new media tools, identifying those suitable for integration into curriculum to enrich learning opportunities.
Server
Stockholders Steakhouse
Weymouth
05.2010 - 07.2019
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed orders accurately and efficiently.
- Assisted guests with menu selections and dietary preferences.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Managed customer complaints professionally to ensure satisfaction.
- Maintained cleanliness and organization of dining areas and tables.
- Executed cash transactions efficiently and processed payments accurately.
- Coordinated daily opening and closing tasks responsibilities to ensure efficient restaurant operations. such as setting up the dining area, restocking supplies.
Server
Inn at bay Point
Quincy, MA
06.1994 - 03.2009
- Provided attentive customer service in fast-paced restaurant, boosting guest satisfaction and encouraging repeat visits
- Provided excellent customer service in a fast-paced dining environment.
- Ensured accurate order taking and service, contributing to guest satisfaction and positive dining experiences
- Applied wine and craft beer knowledge to recommend and upsell beverages, increasing sales
- Oversaw dining area organization and cleanliness during service shifts. Ensured dining area remained clean and organized during service shifts.
- Processed cash transactions and customer payments efficiently, streamlining checkout process.
- Trained new servers on menu items and service standards.
Restaurant General Manager
Jamie's Grill
Marshfield, MA
01.1999 - 03.2004
- Trained staff in beverage preparation and service, ensuring adherence to hospitality standards
- Scheduled and led over 50 employees, fostering teamwork and efficient service delivery
- Managed and trained staff in beverage preparation and service, ensuring compliance with hospitality standards
- Coordinated nightly entertainment and special events to boost customer engagement
- Resolved conflicts and provided attentive service, maintaining high levels of customer satisfaction
Education
Bachelor of Science -
UVM
Burlington , VT 08.1994 - 06.1998
Skills
- Customer communication
- Customer relationship building
- Digital customer engagement
- Teamwork
- Time management
- Library program development
- Literacy program facilitation
- Library management software
- Information literacy
- Media literacy
- Research skills
- Curriculum development
- Instructional support
- Staff training
- Conflict resolution
Certification
- CPR Certification
- ServSafe
Additional Information
Authorized to work in the US for any employer
Timeline
Library Literacy and Media specialist
Weymouth Public Schools
03.2013 - Current
Server
Stockholders Steakhouse
05.2010 - 07.2019
Restaurant General Manager
Jamie's Grill
01.1999 - 03.2004
Bachelor of Science -
UVM
08.1994 - 06.1998
Server
Inn at bay Point
06.1994 - 03.2009