Debra McMurrray

• Prepared and filed federal and state tax returns for individual and business clients.
• Analyzed financial documents to identify deductions, credits, and potential tax liabilities.
• Provided guidance on tax implications of financial decisions to clients.
• Ensured compliance with IRS regulations and state tax laws through meticulous review processes.
• Conducted client consultations to address inquiries and explain complex tax concepts clearly.
• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Analyzed financial records to verify accuracy of tax returns.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.
• Assessed client tax situations to determine best filing options.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Maintained compliance by adhering to current tax laws and regulations.
• Educated clients on tax planning strategies, helping them save money in future years.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Prepared tax returns for clients in various industries according to government regulations and requirements.

• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
• Organized promotional events and interacted with community to increase sales volume.
• Implemented inventory management systems to optimize stock levels and reduce shortages.
• Analyzed sales data to identify trends and develop targeted marketing strategies.
• Trained and mentored sales staff to enhance product knowledge and customer engagement.
• Collaborated with management on promotional campaigns that increased customer traffic.
• Streamlined checkout processes, improving efficiency and reducing wait times for customers.

I was a letter carrier for the Postal Service for 21 years and for 12 years as a Supervisor of Customer Service. Managing 7 different Post Offices in the Middle Tennessee area. My task was to maintain schedules and payroll for 75 to 100 employees.

Helped employees with their day to day work and applied my skills to

resolve any and all issues that would arise. Trained new employees on the

proper procedures that were required within the Postal Service. Guided

new employees with the most efficient way of completing their job.

Prepared daily logistic reports to maintain work hours to work volume.

• Implemented process improvements to enhance workflow efficiency and reduce delays.
• Coordinated team schedules, optimizing resource allocation for peak delivery times.
• Resolved customer inquiries, providing effective solutions to enhance satisfaction levels.
• Trained and mentored new employees on safety protocols and operational procedures.
• Oversaw daily operations, ensuring timely processing and delivery of mail.

Supervised daily customer service issues, to provide our customers with

a satisfactory resolution. Analyzed the customer feedback and coach

employees with the best procedures to resolve any issues.

My task were to maintain an

efficient and timely service for our customers.