Debra Moses
Kansas City,MO
Summary
Cash Office Manager at Marsh's Sunfresh with strong expertise in cash reconciliation and regulatory compliance. Demonstrated success in improving operational efficiency and training teams. Proficient in fraud prevention and resolving customer inquiries, ensuring high service quality and accuracy in financial processes.
Overview
22
22
years of professional experience
Work History
Cash Office Manager
Marsh's Sunfresh
Kansas City, MO
03.2017 - Current
- Coordinated daily cash reconciliations to ensure financial accuracy and compliance.
- Supervised cash office staff, enhancing operational workflows and efficiency.
- Trained team members on best practices in cash management systems.
- Conducted regular audits of cash drawers and safe for accuracy verification.
- Collaborated with banking institutions for secure cash deposits.
- Oversaw credit card processing, including chargebacks and refunds.
- Managed office inventory, optimizing supply orders for timely replenishment.
- Resolved customer payment inquiries promptly, maintaining service quality.
Customer Service Representative
Marsh's Sunfresh
Kansas City, MO
03.2003 - 03.2017
- Delivered excellent customer service, resolving complaints promptly and effectively.
- Assisted customers with inquiries and provided accurate product information.
- Processed transactions accurately using point-of-sale systems to maintain efficiency.
- Educated customers on in-store promotions and loyalty programs.
- Managed inventory levels by restocking shelves as required.
- Gathered customer feedback through surveys to enhance service quality.
- Identified process improvement areas in customer service, suggesting actionable changes.
- Maintained professionalism under pressure, successfully de-escalating tense situations.
Education
High School Diploma -
Calvary Baptist Academy
Belleville, IL05-1998
Some College (No Degree) - Applied Psychology
Greenville University
Greenville, ILGreenville University
Greenville, IlSkills
- Cash reconciliation and management
- Audit procedures and regulatory compliance
- Credit card processing
- Fraud prevention and detection
- Team and employee supervision
- Cash counting accuracy
References
References available upon request.
Timeline
Cash Office Manager
Marsh's Sunfresh
03.2017 - Current
Customer Service Representative
Marsh's Sunfresh
03.2003 - 03.2017
High School Diploma -
Calvary Baptist Academy
Some College (No Degree) - Applied Psychology
Greenville University
Greenville University