Open To Work
Verified
This profile is verified using an email address.
Diana L. Schoon
Cash Office Manager
Bentonville,AR
Summary
Project Management Onboarding and Training Effectively accomplish goals in high-volume environments; creative problem-solver who rapidly adapts to changing demands. Energetic, self-motivated, and capable of effectively managing multiple projects within a fast-paced environment. Keen attention to detail, discretion, and sound judgment Excellent interpersonal, written, verbal and organizational skills. Extensive computer knowledge: Microsoft Word, Word Perfect, Microsoft Outlook, PowerPoint, QuickBooks, Adobe, Excel, SharePoint, Internet Explorer, Anaqua (Docket system), and Passport (Invoice/Billing)
Overview
13
13
years of professional experience
Work History
Cash Office Manager
Harps Foods
Centerton, AR
01.2025 - 05.2026
- Oversaw cash handling procedures, ensuring accuracy and compliance with company policies.
- Managed daily reconciliation of cash drawers, maintaining financial integrity and accountability.
- Trained and mentored staff on cash office operations and customer service best practices.
- Implemented process improvements that enhanced efficiency in cash management workflows.
- Coordinated audits and addressed discrepancies to uphold financial accuracy within the department.
- Collaborated with upper management to establish strategies for effective cash flow management.
- Provided exceptional customer service by addressing and resolving any escalated issues involving monetary transactions quickly and professionally.
- Managed the preparation of daily bank deposits while maintaining accurate records of all transactions for auditing purposes.
- Facilitated clear communication between the cash office and other departments to foster a collaborative work environment.
- Collaborated with accounting teams to reconcile any discrepancies found during end-of-month financial close activities promptly and accurately.
- Consistently met or exceeded performance goals set by management, demonstrating dedication and commitment to delivering results of the highest caliber.
- Implemented effective loss prevention strategies by closely monitoring transactions, identifying suspicious activities, and taking appropriate action when necessary.
- Streamlined cash office operations for enhanced efficiency by optimizing workflow processes and automating tasks.
- Interacted well with customers to build connections and nurture relationships.
Receptionist
Faithful Friends Animal Clinic
05.2024 - 09.2024
- Maintain the visual appeal of the hospital reception area
- Greet and welcome clients and patients
- Answer questions and triage client concerns
- Answer phone calls, text messages, and emails and direct to the appropriate party for resolution
- Schedule client appointments, grooming, boarding, and baths to maximize efficiency and daily flow
- Check clients in and out and process payments
- Offer friendly emotional support to clients in a compassionate and discreet manner during times of need
Paralegal – Beyond Opioids Project
Legal Aid of Arkansas
11.2021 - 08.2023
- Created and managed docket of 30-40 family law cases for Beyond Opioids Project (BOP) Attorney.
- Managed calendar for BOP attorney, to include all client meetings, court dates, travel, dates when summons to expire, and when interrogatories or other information requested from the adverse party to be completed.
- Created and mailed all summons to adverse party and to legal authorities to serve. Followed up with legal authorities to get all paperwork returned and filed accordingly.
- Created and filed (with BOP attorney supervision) the following documents: Petition to Proceed and Order to Proceed In Forma Pauperis, Petition for Emergency Appointment of Guardianship, Temporary Ex Parte Order, Trial Setting Sheet, Summons, to include serving the adverse party when they are incarcerated. Proof of Service.
- Affidavit of Service by Warning Order, Warning Order, and posted Warning Order at courthouse or in a local newspaper.
- Notice of Deposition and Subpoena Served.
- Interrogatories
- Worked closely with Trial Court Assistants to ensure documents were sent to the Judge in a timely manner.
- Participated in several Drug Takeback events in NWA.
- Conducted interviews with clients to gather information needed for creating the court documents.
- Intake Specialist – answered calls on the hotline, created cases after conducting a conflict-of-interest search, completed initial interview for attorneys to decide if a fall into the guidelines of Legal Aid to proceed with handling the case going forward.
- Created letters to indicate if we accepted the case or not. If so, let them know the next steps in the process and follow up to help move case forward by obtaining the required documents. (i.e., client information sheet, Citizen Attestation sheet, and contract between client and Legal Aid).
Paralegal, Intellectual Property (IP) and Privacy
Wal-Mart Stores, Inc., Bentonville, AR
Bentonville, AR
05.2015 - 04.2019
- Create, maintain, and manage dockets (200-300 cases) for three internal attorneys and external patent cases with six outside counsel firms
- Manage four patent agents working with Walmart inventors.
- Work closely with Outside Counsel to ensure all cases are meeting deadlines given., assessing any revised deadline dates and approving, as needed; ensure counsel is following all processes, training counsel when needed on internal processes, running reports out of Walmart docketing system.
- Anaqua (docketing software) Administrator
- Monitored contracts for compliance and budgetary issues.
- Prepare legal correspondence, i.e. correspondence to clients and emails to individuals submitting unsolicited patent ideas to Walmart.
- Key Accomplishment
- Created onboarding and training documentation for outside counsel.
- Ran a project that implemented Bentonville patent process to our Bangalore, India office.
- Implemented patent process, hired patent agent to collaborate with the inventors, developed training materials to show leadership and inventors at the Bangalore office.
Senior Legal Administrative Assistant
Wal-Mart Stores, Inc., Bentonville, AR
Bentonville, AR
08.2013 - 05.2015
- Leverage, Intellectual Property (IP) and Privacy
- Patent Clinic Project
- Identified stakeholders and worked effectively with senior leadership company-wide to incorporate bi-weekly training for inventors.
- International IP Forum
- Coordinated high level video conference with 24 IP professionals located in four countries and multiple time zones.
- Key Accomplishments:
- Improved Intellectual Property Training for Walmart Associates
- Coordinated with Talent Management to effectively drive attendance to training.
- Reviewed current materials and time allocated for training.
- Worked with survey team to create new pre and post testing for more accurate data collection.
- Researched and collected information regarding implementation of CBL’s for future training.
- Improved Invoicing Procedures
- Identified invoicing issue and proactively proposed resolution to team leadership.
- Coordinated among multiple business areas to resolve issues and implement a new and improved procedure for IP invoicing of Outside counsel.
Education
Associate of Applied Science -
Legal Support Services
02-2020
Skills
- Customer service
- Employee supervision
- Cash handling expertise
- Operations management
- Financial reporting
- Banking relations
- Financial record keeping
- Cash drawer management
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service management
- Customer relations
- Task prioritization
- Self motivation
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Professionalism
- Interpersonal communication
- Time management abilities
- Continuous improvement
- Process improvements
- Records organization and management
Timeline
Cash Office Manager
Harps Foods
01.2025 - 05.2026
Receptionist
Faithful Friends Animal Clinic
05.2024 - 09.2024
Paralegal – Beyond Opioids Project
Legal Aid of Arkansas
11.2021 - 08.2023
Paralegal, Intellectual Property (IP) and Privacy
Wal-Mart Stores, Inc., Bentonville, AR
05.2015 - 04.2019
Senior Legal Administrative Assistant
Wal-Mart Stores, Inc., Bentonville, AR
08.2013 - 05.2015
Associate of Applied Science -
Legal Support Services