Susan Cavallaro
Bellingham,MA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
29
29
years of professional experience
Work History
Cash Office Manager
Roche Bros. Supermarkets
Millis, Massachusetts
10.1995 - Current
- Maintained accurate records of all cash transactions.
- Monitored daily cash flow, prepared bank deposits and balanced tills.
- Developed and implemented procedures for efficient handling of cash payments.
- Resolved customer inquiries regarding payment issues in a timely manner.
- Managed credit card processing, including charge backs, refunds, and adjustments.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Education
Police Science
University of Northern Iowa
Cedar Falls, IASkills
- Internal Controls
- Financial Reporting
- Workflow Optimization
- Customer Service
- Employee Supervision
- Administrative Management
- Customer Service Management
- Customer Retention
- Problem-solving aptitude
- Organizational Skills
- Time management abilities
Timeline
Cash Office Manager
Roche Bros. Supermarkets
10.1995 - Current
Police Science
University of Northern Iowa