Shanna Lawrence
Gulf Shores,AL
Summary
Dynamic leader with a proven track record at Rouses Supermarket, adept in operations management and cash handling expertise. Excelled in enhancing customer satisfaction and implementing effective fraud prevention strategies. Skilled in employee supervision and fostering professionalism, consistently achieving significant improvements in financial reporting and workflow optimization.
Overview
13
13
years of professional experience
Work History
Cash Office Manager/Front End Customer Service Manager
Rouses Supermarket
03.2023 - Current
- Ensured compliance with company policies and financial regulations through regular reviews of cash handling procedures.
- Implemented effective loss prevention strategies by closely monitoring transactions, identifying suspicious activities, and taking appropriate action when necessary.
- Established clear expectations regarding workplace conduct through regular team meetings that emphasized professionalism and respect among colleagues.
- Maintained accurate records of daily transactions and deposits.
Manager
Seaside Liquor Store
04.2022 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Manager on Duty
Hampton Inn By Hilton
02.2020 - 03.2022
- Trained employees in essential job functions.
- Maintained professionalism while resolving inquiries with expert knowledge.
- Addressed client issues swiftly, ensuring resolution to promote long-term business relationships.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Coordinated with teams to guarantee prompt room availability.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Assigned tasks to employees and monitored progress of projects.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Server
Buffalo Wild Wings
05.2019 - 01.2020
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Manager
Whisey Business
07.2014 - 03.2019
- Analyzed market trends and competitor activity to inform business strategy.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Produced thorough, accurate and timely reports of project activities.
- Recruited and trained new employees to meet job requirements.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Assistant Manager
Dollar General Store
11.2011 - 05.2014
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained up-to-date knowledge of company products and services.
- Produced thorough, accurate and timely reports of project activities.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Ada High School
Ada, OKSkills
- Internal controls
- Financial reporting
- Cash handling expertise
- Operations management
- Employee supervision
- Banking relations
- Fraud prevention
- Professionalism and ethics
- Cash drawer management
- Customer service
- Workflow optimization
Skills
- Customer service
Timeline
Cash Office Manager/Front End Customer Service Manager
Rouses Supermarket
03.2023 - Current
Manager
Seaside Liquor Store
04.2022 - 02.2023
Manager on Duty
Hampton Inn By Hilton
02.2020 - 03.2022
Server
Buffalo Wild Wings
05.2019 - 01.2020
Manager
Whisey Business
07.2014 - 03.2019
Assistant Manager
Dollar General Store
11.2011 - 05.2014
High School Diploma -
Ada High School