Alexandria Graham-Flowers
Birmingham,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Cash Office Manager
Fresh Value Marketplace
05.2021 - 06.2023
- Monitored daily cash discrepancies and inventory shrinkage.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Administrative Assistant
KWEENKAYYYSNAPPED LLC.
04.2021 - 01.2023
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Property Administrator
InTown Suites
01.2018 - 04.2021
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Convenience Store Clerk
Shell Oil
12.2015 - 01.2018
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
- Received inventory from vendors and entered merchandise into inventory database to keep accurate records.
- Complied with company guidance and state and federal laws to control sales of tobacco and alcohol.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
Education
High School Diploma -
George Washington Carver High School
Birmingham, ALBachelor of Business Administration - Marketing
Strayer University
Birmingham, AL05.2025
Skills
- Customer Service
- Financial Reporting
- Operations Management
- Workflow Optimization
- Cost Control
- Department Oversight
- Data Management
- Customer Service Management
- Operations Oversight
- Business Development
Timeline
Cash Office Manager
Fresh Value Marketplace
05.2021 - 06.2023
Administrative Assistant
KWEENKAYYYSNAPPED LLC.
04.2021 - 01.2023
Property Administrator
InTown Suites
01.2018 - 04.2021
Convenience Store Clerk
Shell Oil
12.2015 - 01.2018
High School Diploma -
George Washington Carver High School
Bachelor of Business Administration - Marketing
Strayer University
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